I have moved your new topic to this thread for errors with the S.D. card.
It looks like the SD card is corrupted, and there may be an internal issue.
Did you already try turning him off, or just leaving him on until the battery runs out? Wait until he cools down, then recharge him again.
Observe what happens, and if the issue persists, since your EMO White is still under warranty, my advice is to contact living.ai support team via email @ service@living.ai directly and wait for their instructions.
Please donât do anything for now. Send them this picture or a short video, and reply to their last email, such as your order confirmation, including some details about the issue.
I have moved your new topic to this thread for errors with the SD Card.
It looks like the SD Card is corrupted, and there may be an internal issue.
Did you already try turning him off, or just leaving him on until the battery runs out? Wait until he cools down, then recharge him again.
Observe what happens, and if the issue persists, my advice is to contact living.ai support team via email @ service@living.ai directly and wait for their instructions.
Please donât do anything for now. Send them this picture or a short video, and reply to their last email, such as your order confirmation number, including EMO ID, and some details about the issue.
Hello there and welcome to the community @MrRichards ,
I have moved your new topic to this thread for errors with the SD Card.
âSorry to say, but there is currently no way to reformat EMO.â
It looks like the SD Card is corrupted, and there may be an internal issue.
I have to tell you frankly that the only solution to resolve that kind of issue is through the living.ai support team.
Please create a short video and send it to service@living.ai via email including your EMO ID#. It might be that your SD card inside EMO has become corrupted and needs to be replaced.
The support team will be able to provide you with further instructions via email or private message to help you get this issue resolved.
