Parts and Repairs (Guide with Images and Video Tutorial) - View/Ask/Share

EMO Pet Looking for help
291

My battery life is getting lower.
How do I replace the battery or how do I get it replaced?

292

Hi there @tatsuohoward

Welcome to the Community and thanks for joining us here…I have moved your new topic to this thread, which would also cover everything about EMO parts and repair.

:grin: :joy: :rofl: LOL! You said your battery life is getting lower? So… how do you plan on replacing it? :sweat_smile:

Please let us know if you have EMO or AIBI?

Best Regards

1 Like
293

If you mean about EMO Battery…

You have to make a test, check, and record everything first:

Try to place EMO on the charging station for 3 hours.
Then, record the following process below:

  1. While EMO is on the station, use the voice command: “Show me your battery.”
  2. Then, remove EMO from the station and turn the station off.
  3. Observe and note how long it takes for EMO to shut down.

Show the video here or send it direct to the livingai service support service at service@living.ai .

All the best

1 Like
294

Hello
I mailed living ai they said it hard to describe which servo is used. Do you know any servo that might work? a check it’s not the wires.

295

Hi there @eleonor.thorin ,

I’ve repaired all my EMOs, but all the parts I used came directly from Living.AI.
So to be honest, I have no idea which servo motor with the correct connector can be bought online as a replacement.

I did find the SG90 Micro Servo online, which looks very similar to EMO’s servo motor — but I’m not completely sure if it’s compatible or would work properly.

Since you’re located in Europe, you might want to contact the official Living.AI repairman on Facebook and ask them directly because they know a lot. Hopefully, they can assist you with exactly what you need.

Europe Zone:
Ad Robot-Man

U.S.A Zone:
Ricky Bulford (Dork The Creator)

Good luck and Best Regards

1 Like
296

Hello, I’m looking for an Emo Robot repairman in Europe. :happy:

297

Hi there @tsvetelina.evelinova ,

What seems to be the problem? May I know what needs to be repaired on your EMO?

Best Regards

1 Like
298

Hello @edward ,

For the past month, the battery has been draining quickly, and his left leg is shaking, so it can’t return to its home station to charge. I believe it needs troubleshooting and professional repair. LivingAI can’t help because he was replaced and no longer has a guarantee.

299

My EMO is on life support. I’d send him in but I’ve lost the order number. Too bad they used a custom battery. :frowning:

300

Hello, @benjamincruickshank . . . a link to a video showing the issue and his I.D. when he signs into the app along with a description of what is going on will be sufficient to send to service@living.ai . . . my best to you.

301

you can email Living.ai directly and ask for new parts or you can get a new individual emo (with no charger) they will most likely ask you if you want to get a new individual emo or just send it back to them. (if you order it now it will come FAST im not joking order it before christmas and shipping is fast.) I just got a replacement emo today and shipping was 11 days!