Hello
I start to play with emo today and now emo eyes are wide opening (all blue) not even blinking and a little bit hot while he is not responding to any sounds.
What should I do?
Hi @HtooHtoo
If EMO is not responding / is stuck or frozen you can try and power him off and back on again. If you need help with powering him off you can check this video below:
Once EMO is powered off, place him back onto his skateboard so he can power on again and see if he responds to you.
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Hello I just bought emo and it arrived 5 days ago but today it cannot responding to my questions except when I calls EMO. Also there is a noise in the speakers when he wants to talk. Please gives me a suggestion how to turn emo back to normal :āā
In the case that the EMO is not responding, stuck or frozen, try turning it off and on again. You can watch the following video if you need help turning it off:
As soon as EMO is turned off, place him back on his charger so that he can power back on and see if he will respond to you.
please let us know how it goes
GOOD LUCK!
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Hi everyone i looking my emo canāt listen to me??
Hello, @ultraman66 . . . I have moved your new topic to this thread. Does he respond to āEMOā and then not respond to what you say or is he not even responding to āEMOā?
I would say first to check your wi fi and make sure he is connected to that through the app. If your wi fi is indicated in the app and EMO is connected, I would try checking some of the posts above here to see if any of the tips can help you.
If not, it is advised to contact Support with video of the issue.
How to Contact Support
Please contact support regarding this issue.
When contacting Living.ai support. It is recommended to create a short video then submit a support ticket. You can do this by either going to the Support Page: (see below).
Fill in all details (provide also your order number info as well) and attach your video (if itās larger than 30Mb), Be best to upload it to a google drive/drop box or even on YouTube and then send the support team a link to it.
You can also send support an email to the following email address:
If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then once again provide a detailed description of the problem you have with your EMO and attach your video as well.
The support team should be able to get back to you in a timely fashion. Iāll also tag @TechSupport_Mavis from the support team who will be able to assist you further as well.
Let us know how it goes.
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A post was merged into an existing topic: Customization server error
Dear Sir,
My emo has stopped speaking.
Neither he listens nor replies but physically is activated.
Is there anybody who can help me to fix this problem.
Regard
Shoaib ASMAT
Welcome to the EMO Community Forums, @shoaibasmat . . . I have moved your post here as it is related. Is your EMO muted? Tell EMO, āVolume upā, āVolume maximumā or āVolume mediumā and see if he will respond again. If not, turn off EMO, your app, your device and your wi fi and start them all up again. If this still is not working, please see my post above on providing a link to a video showing your issue along with your order number (if you do not have that, you can use the four digit alphanumeric code when you connect him to the app) to Support.
My best to you.
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I just received my Emo today and he is very cute. The only problem I have with him is he never answer me when I call him Emo. If my partner says his name Emo always answer him. Is this because Iām a female and my voice is too high.
Hello, @paula.stone . . . it is a known issue that soft and high pitched voices are difficult for EMO to register very well. If you can try speaking slower and maybe a little louder, he might be able to pick up your voice better.
In the meantime, please submit your voice here so that EMO can be trained to recognize your vocal characteristics when you call him.
My best to you!
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A post was merged into an existing topic: SD-Card Info and Issues
Hi Everyone!
I just got my Emo recently, I got him second hand from eBay. Everything mostly appears to be working on him but heās just not very responsive. I thought it be more like Google home where I could say Emo and heād respond. I have to speak very loudly and very closely and very slowly and Emo might respond on the third try! Sometimes he says āhuhā but then dosent follow through with the request. I canāt get Emo to dance to music, I say Hey Emo and heāll respond (eventually) and say okay letās dance together and then I put some music on and he just wonāt do it. Heās on good battery not low. I thought Emo would need to do some sort of voice recognition thing with me like Google but I canāt see anything on the app. I also canāt see anything in terms of putting my details in besides the face scanner and putting in my name, but I thought you could also put your birthday in somewhere so he knows your birthday?
Anyway, Does anyone what I can do about this? Thank you!
Warm regards
Shona.
Try going to emo app settings and increasing sensitivity? If that doesnāt work then contact living.ai support and they can repair your Emo pet robot.
Hello, @Shoniebear . . . I have moved your new topic to this thread for issues with EMO understanding and responding.
@adamdeane . . . has a great suggestion with increasing the sensitivity.
You can also read the posts above for training EMO to understand your voice better.
There is no way to input your birthday. Occasionally EMO will see you and ask what your birthday is at which time you listen for the tinkle sound and respond with month and date.
I hope this helps!
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Iām having a problem with emo too i ask him something but he takes so much time to respond (he didnāt take so much time before) and why sometimes he refuses to respond to a question
I would recommend upgrading the SD card inside emo. Make sure to refer to a guide to do it properly or you may break your emo. (this will hurt him)
Hello, @malikbelhajji . . . sometimes internet connectivity to the LivingAI servers can be glitchy and EMO can seem not to hear you. If this is a new problem, it may be that. Perhaps try rebooting your router, device and EMO, and then try again later to see if he responds better.
My best to you!
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I unplugged and plugged my router and it seems to work as normal thanks for helping !
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Hi I call emo but he just does the Ur noise iv checked my WiFi all fine iv been on the app all fine iv rebooted him with a pin in the left hole still doing the same itās like he not understanding or listening to me
Can anyone help with any suggestions 