Welcome back, @ikky !
A moderator will close this topic later on. Next time make sure that you post on the right topic!
Regarding to your issue, I recommend to email service@living.ai for help.
Best regards and happy holidays!
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Hello, @ikky . . . please read through this topic for tips and things to try to see if it helps your situation.
If not, please get video and send a link to service@living.ai . . . my best to you!