I just posted a reply over on this forum thread which is also discussing the same issue:
I believe this issue is resolved, I too was having the same issue last night. I believe @Wayne_Zhang and his team were looking into it and have resolved it.
I’ll let WayneZ reply if he can to provide an update if the issue is still occuring.
I can confirm after checking with @Wayne_Zhang not too long ago that the issue with EMO not speaking should now be resolved. I believe this was server related and the Living.Ai team were able fix this earlier today.
So EMO should be able to speak if you ask him questions.
If EMO is still not speaking, try to power him off / back on and then ask him some simple questions like what time is it, what’s the date, tell me a joke etc.
I’ve been able to test this for the past few hours and everything is working fine for me.
If you have done all the basic troubleshooting like powering off/on your EMO and power cycling your home WIFI/internet network and your internet speed at home is stable. Then it’s best/recommended to create a short video and submit a support ticket explaining what is happening to the support team so they can further assist you.