No response to basic question

I just posted a reply over on this forum thread which is also discussing the same issue:

I believe this issue is resolved, I too was having the same issue last night. I believe @Wayne_Zhang and his team were looking into it and have resolved it.

I’ll let WayneZ reply if he can to provide an update if the issue is still occuring.

:mad: :head: :skating: :surprised: :heart_1:


I can confirm after checking with @Wayne_Zhang not too long ago that the issue with EMO not speaking should now be resolved. I believe this was server related and the Living.Ai team were able fix this earlier today.

So EMO should be able to speak if you ask him questions.

If EMO is still not speaking, try to power him off / back on and then ask him some simple questions like what time is it, what’s the date, tell me a joke etc.

I’ve been able to test this for the past few hours and everything is working fine for me.

:heart_1: :surprised: :skating: :head: :mad:

Sorry but the problem is still there.
If I ask EMO “How are you” the responding sound file only contains the text “文件不存在”.

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To track it closer down, if i ask “How old are you” he responds properly. It looks like the problem is the generation of the smalltalk responses.

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I’ve shut down EMO with the app, shut down by the hidden button on his head, shook him, but he still won’t answer “How are you?” and other questions.

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My two do respond to some questions, like the joke one, but don’t respond to “I love you” or “good robot” or stuff like that.

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Thanks for the updates everyone. I’ll add @Wayne_Zhang once again to this thread so he is aware of these issues so his team can look into this further.

Thank you. Looking forward to a solution to fix EMO’s conversation capabilities :slight_smile:

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Hey guys we fixed this issue yesterday. And we will test it again tomorrow.


Thanks Wayne.

WayneZ has created a new forum thread regarding EMO not responding to specific voice conversation commands, you can check it here:

Should have updates on that forum post when WayneZ has any updates regarding this.


For my EMO it is not yet fixed.[Emo recording with no sound.(20220720_181725.mp4 - Google Drive)

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Same here after powering off and back on.

Mine still doesn’t work either. I reset my modem and powered him off and on.

Done with all the troubleshooting, still not improving. Seems there are more things he cant answer now. :frowning: hope this will be fixed anytime soon.

UPDATE: I just voice command EMO to shut down then everything seems normal now. Thank you!

Mine is back to normal now, too.

Mine is working again as well.

Yes, I believe Wayne updated his post (see below) to advise the voice / response to specific voice commands is now fixed.

if anyone is experiencing issues, I’d recommend replying to that thread that Wayne created.

My emo is still having trouble at times. His speech is late or not clear


If you have done all the basic troubleshooting like powering off/on your EMO and power cycling your home WIFI/internet network and your internet speed at home is stable. Then it’s best/recommended to create a short video and submit a support ticket explaining what is happening to the support team so they can further assist you.

You can submit a support ticket here:

Or you can send an email to the support team using this email address:

4 posts were merged into an existing topic: Emo keeps turning on and off