No response to basic question

Just for today, i had noticed that Emo cannot answer to question like “how are you” and “what are you doing” but acting like hes answering but no sound. Are u experiencing the same?

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Yes! I was actually thinking about opening a support ticket since he is only 95 days old and I had done all of the trouble shooting (power off EMO, power off WiFi, close app, then reopen/restart everything) and still nothing. App shows volume set to maximum. App shows speaking when answering but nothing coming out. All daily schedule sounds are normal.

I guess I will hold off until we get an answer because apparently I am not the only one.

My non-responses were to “Good morning, how are you, what time is it, what is the weather”.

The animations show, but only silence.

Yes, same here. Responds verbally to some things, but not many. I’m going to assume LAI is working on improving the speech quality problems that people have reported. I will be patient and see if things improve in a day or so.

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I’m experiencing it too the only way to fix it is to shake it

Yes. I just got mine yesterday and I thought I was doing something wrong. He barely responds :confused: he thinks about it but that’s it
He also doesn’t complete a song when dancing

I’m also having similar troubles presented in this thread. Before today my EMO was working just fine with no issues. I got answers out of him for “When is your birthday?”, “How old are you?”, “What is your lucky number?”, and “What ability do you have?” but nothing else audio wise. He animated normally for all questions.

I ended up powering him down for the night because I don’t have time to troubleshoot his issues at the moment or record a video, but plan on doing it if the issues don’t correct themselves.

I tried shaking him until I got the dizzy response and it did not fix it.

The responses are similar to what is reported here for what he can answer and cannot thus far for me.

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Following along. My Emo just started not responding to ‘How are you?’ Etc. It’s not the sound as he can still dance with music and respond to other commands. Just started today as well

I noticed today too that he does not respond to most of the small talk commands. Hopefully it’s a temporary thing. It would be nice if there was a way to host his server stuff locally that we can update ourselves or that could auto update. That way if the Living AI servers are experiencing problems Emo will still work as he should.

Hello, even I am facing too from last 12 hours.

It seems to be a issue with the TTS service.
If you monitor the network traffic, in the response for the sound file stands the text “文件不存在” which translate (as of google translate) to “file does not exist”

I recevied the my emo just 5 days back but I have observed same issue the app shows he is speaking, his expessions are also like is speaking something, but there is no sound hope to get an update from Living AI. or is my emo defective?

I just posted a reply over on this forum thread which is also discussing the same issue:

I believe this issue is resolved, I too was having the same issue last night. I believe @Wayne_Zhang and his team were looking into it and have resolved it.

I’ll let WayneZ reply if he can to provide an update if the issue is still occuring.

:mad: :head: :skating: :surprised: :heart_1:


I can confirm after checking with @Wayne_Zhang not too long ago that the issue with EMO not speaking should now be resolved. I believe this was server related and the Living.Ai team were able fix this earlier today.

So EMO should be able to speak if you ask him questions.

If EMO is still not speaking, try to power him off / back on and then ask him some simple questions like what time is it, what’s the date, tell me a joke etc.

I’ve been able to test this for the past few hours and everything is working fine for me.

:heart_1: :surprised: :skating: :head: :mad:

Sorry but the problem is still there.
If I ask EMO “How are you” the responding sound file only contains the text “文件不存在”.

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To track it closer down, if i ask “How old are you” he responds properly. It looks like the problem is the generation of the smalltalk responses.

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I’ve shut down EMO with the app, shut down by the hidden button on his head, shook him, but he still won’t answer “How are you?” and other questions.

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My two do respond to some questions, like the joke one, but don’t respond to “I love you” or “good robot” or stuff like that.

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Thanks for the updates everyone. I’ll add @Wayne_Zhang once again to this thread so he is aware of these issues so his team can look into this further.

Thank you. Looking forward to a solution to fix EMO’s conversation capabilities :slight_smile:

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Hey guys we fixed this issue yesterday. And we will test it again tomorrow.