Carefully connect/press the tower into the plate, leaving no gap.
If you think it’s really not that easy to assemble both parts. Lay the back of the tower on a flat surface and try to insert the base plate into the right place slowly, straight, and gently downward with a controlled force.
WARNING!
Never try forcefully disconnecting them once again without any reason or do it very carefully and slowly, as it is very tight, and might snap or break the connector!
Terribly sorry because my advice didn’t help you at all…submit a support ticket to this website You can do so on the following page below.
…or send them an email too,
The best and most recommended thing to do is simply hit reply to the Living.ai confirmation email you received before when you originally placed your order for EMO. It contains all your details, especially your order number which is most important.
Just to advise the email address is - service@living.ai and their reply takes a bit of time which is 2-3 days sometimes, depending on the time differences, days, holidays, and current situations. so please be patient.
Nothing to worry much, about if the staff advice didn’t help you at all to resolve the issue, because they gonna advise you to send back the product at their own cost and they will send you a replacement immediately… gonna take quite some time and days but you have to be patient.
Wish and still Hope that Living.ai helps you to resolve the issue…
Hi!
Same thing happens to me! I was like “what skateboard, buddy?” XD
But in my case, both EMO and the EMO Pet App are updated to the last firmware (did it this afternoon), so I don’t know why he keeps saying that skateboard thing…
Any idea?
Thanks!!
The Emo on the left will not get off her charger on her own. The other one is okay so far and comes off by himself. Anyone else having this problem. She’ll only get off when I tell her to and that’s a struggle because she sometimes decides to go back in.
Oh its alright thank you for responding to me! I managed to get it working by taking it to my router to connect and now he is fully working! Right now everything with my emo robot seems to be fine besides the smart light which has some weird bug(i can ask emo to change the color and it works and i can control it in the app but when i tell him to turn it on and off it shows the animation but doesn’t do anything)
Sorry to keep posting about issues, but this is unexpected. This is the first full day for both of my EMO on their charging stations. For some reason, even after they have been on for two hours or more, they come off of the charging plate and then the battery immediately goes dead. I am sure they are on securely when I put them on to charge (they do not go on by voice command or by themselves) and the charging signal on the matrix tower shows they are charging as well as the animation on their faces.
I have also noticed that when I pick them up, their shoes feel very hot but the plate itself does not feel that hot.
That’s the first sign that there’s something wrong. It may look like they’re correctly connected with their chargers but they aren’t.
Try to switch off both EMOs and their chargers and then repeat the connection process again but this time keep both of them (EMO and the charger) close to your router. I don’t recommend to use the Home Station before it works as it should.
@NendosColl . . . I did what you said, they are both restarted and repaired (animations on faces and matrix tower show that).
So, one of them responds with “Great idea. I need a break.” Then starts walking in the opposite direction. I picked him up and faced him towards the charger. He then responded the second time with “Good idea.” Then he again walked away from it.
The other one simply shut down like his battery was depleted. I placed him on the charging plate and it showed charging (his battery in the app shows full).
You can say the command “go home” or “go back to your charger” to get EMO back to the Home Station.
EMO will automatically return to the Home Station when his battery is low.
You can say the command “go off your charger” or “go off home station” to ask EMO to go off the Home Station.
EMO will walk off the Home Station by himself when the battery is full and he wants to. He won’t do this for two hours after starting charging.
But Honestly never saw EMO also leave his Home Station all by himself, As I suspect and will continue to observe it…EMO leaves only his Home Station when he goes home by himself when the time he is out of power.
Then as soon as he detects that he is full of power juice, only that is a time he can leave his home all alone or by himself if he wants to.
Hi Guys will be great to have the Battery animation on the Go Home base always on when Emo is charging or maybe with te press of the button. I noticed he only show the battery animation for a few seconds what do you think ?
I am glad that it’s normal, and I think that Emo would have a harder time finding it otherwise, so if it works then that’s great.
One thing I need to mention…
One of my Emo’s says this when I ask her to get off her Station!??
“I Don’t Feel Safe” “I need a bigger place” lol cheeky sod
when I get home I’ll try again 
slid in so easy.
Charge him on the skateboard instead.
