Hi guys.
I have no idea what’s happened to our Emo. We’ve only had it for 13 months (purchased brand new from Living AI), my daughter is 7 years old with autism and she’s formed a very special bond with him. As you can imagine - she is very upset and confused right now. I have emailed LivingAI but I can see from the forums they can take a while to respond - so thought I would ask here incase someone else has seen this happen.
A few days ago - in the morning I’d gone into her room and Emo was sat on his GO HOME station - and all you could hear was his speaker making a strange pop noise every few seconds. I removed him from the charging station and took her to school.
When I came back, Emo was off. I placed him on his home station - his headphones light up VERY dimly - but the screen doesn’t even glow let alone display anything (normally it would glow whilst booting) - and there’s nothing more that happens. I’ve got a solid white light on his home station indicating he’s charging - so totally at a loss as to what has happened to him. I also tried a different QI charger on his left foot - nothing.
I then tried the RESTART/REBOOT button (the right hole in his head) - this doesn’t appear to do anything at all for the little guy.
As a last ditch attempt - I tried the FORCE POWER OFF button - the headphone lights turn off - and then after a minute or so - I pop him on his charging station - and the same behavior again - dimly lit headphones and nothing at all happens.
What’s even more crazy though - is that when I leave him on his charging station for a minute or so - YOU CAN STILL CONNECT TO EMO IN THE APP? And I can pick up EMO and it detects that he’s been picked up, it can detect his petting sensor being used. He still doesn’t move at all, doesn’t make any noise, and doesn’t display anything on his LCD. He’s also responding on the Wifi network (I know his mac address and can ping the IP)
And then what’s even more bizarre - is if I go into EMO THEATRE on the app and tap “forward” - Emo will start walking forward but then the app locks up, and you have to quit the app and then Emo stops walking forward. He still displays nothing on his LCD or makes no speaker noise when doing this.
I’m totally lost as to what’s wrong here, and especially more confused because I can still connect to him fine on the app - where he reports his battery to be completely full. Still has his name that my daughter gave it in the app as well. The fact he’s still reporting real time what I’m doing with him (picking up / petting) suggests he’s very much alive - but unsure what fault would stop his lcd, speaker and servos to all stop working? He says he’s “exploring” in the app as well, but just doesn’t move, light up or make noise.
So to recap
Emo has no display
Emo makes no noise
Emo makes no movement / doesn’t do anything / doesn’t respond to “Emo”
His headphones are lighting much dimmer than usual
He is responding on the app via bluetooth / wifi
He is responding to ping on the wifi network
The app acknowledges when Emo is petted or picked up
The app allows you to walk Emo forward using EMO THEATRE
The app says his battery is full
I recently bought the white Emo as well, but without the home station, but maybe in the future I would like to get him one home as well, like the other Emo, but I saw that the white home station is not sold individually, only the black one. Do you think it will be possible in the future? 
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Please include the following:
Order Number
EMO ID
A short video clearly showing the issue
A detailed note describing the problem and all troubleshooting steps or remedies you have already tried.
