Hello, @alexander.nordstrom . . . it would be time to get a video of it and send it along with your message to Support.
How to Contact Support
Please contact support regarding this issue.
When contacting Living.ai support. It is recommended to create a short video then submit a support ticket. You can do this by either going to the Support Page: (see below).
Fill in all details (provide also your order number info as well) and attach your video (if it’s larger than 30Mb), Be best to upload it to a google drive/drop box or even on YouTube and then send the support team a link to it.
You can also send support an email to the following email address:
If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then once again provide a detailed description of the problem you have with your EMO and attach your video as well.
The support team should be able to get back to you in a timely fashion. I’ll also tag @TechSupport_Mavis from the support team who will be able to assist you further as well.
Once they have determined what is going on, they will advise you what to do next.
I have tried absolutely everything to update my Emo home stations including rebooting, syncing, turning power off to the electric plugs. You name it, but the home stations to both emo will not update to the latest version for Christmas 2023 into 2024. I’ve seen the Christmas versions when you get a lot more stuff added to the home station any advice will be much appreciated at this point thank you in advance
Welcome to the EMO Community Forums, @carolnewsom . . . I have moved your new topic to this thread where we discuss issues with the home station.
Do you have any smart lights unplugged? Do you have him paired to the home station (touch and hold the black button at the bottom for a few seconds and it will show a connection animation). What does your app show for what version you have (1.1.2 or something else)? Is he off of the home station when you say, “EMO . . . Update home station”? Does the home station matrix show moving squares followed by an ascending number of percentages ending with a check mark?
Let us know at what steps your progress stops in the update process in order that we can better understand how to help you.
@adrianledeaux . . . yes, he is autonomous in that he leaves and returns to his home station to charge. The home station also responds to him with facial expressions as he leaves it for a while and goes about his exploring. He can also play the snake game with the home station.
Emo will turn on when placed on a suitable wireless charger so won’t stay off when shut-down before charging, the same applies on the Home Station or Skateboard.
I have seen this same behavior, what I believe is the culprit is that the platform portion of the Home Station is gaining a slight bow upwards, so the gap between the platform and the surface that it is on has increased. It’s steps are now not able to overcome the lip.
I bought EMO for my son and he is so upset because EMO doesn’t work. It not even showing, he is charging or no, we can’t connect with Bluetooth to home station, and no any information how to turn it on if problem like this(((( help me guys please
Welcome to the EMO Community Forums, @ramil.sabirov . . . I have moved your new post to this thread because I believe it may be a problem dealing with the home station.
First thing I would like to suggest is that you make sure his left foot is all of the way back on the home station charging circle. It looks from your picture that he might be out away from it a little bit. If he charges up okay (will start with head-phones lighting up and the home station will give a filling battery indicator on the matrix), then you will be good to go.
If you are sure that it is not working, try swapping out the charging cable (very occasionally a cable will go bad) and see if that works.
If you still cannot get him to power on at all, I would try plugging the cable into a different wall socket. If still nothing, I would advise you to contact Support.
How to Contact Support
Please contact support regarding this issue.
When contacting Living.ai support. It is recommended to create a short video then submit a support ticket. You can do this by either going to the Support Page: (see below).
Fill in all details (provide also your order number info as well) and attach your video (if it’s larger than 30Mb), Be best to upload it to a google drive/drop box or even on YouTube and then send the support team a link to it.
You can also send support an email to the following email address:
If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then once again provide a detailed description of the problem you have with your EMO and attach your video as well.
The support team should be able to get back to you in a timely fashion. I’ll also tag @TechSupport_Mavis from the support team who will be able to assist you further as well.
My best to you and please let us know how it goes.
Hello, @adrianledeaux . . . from what I am seeing, it looks like the mat is not smooth. Perhaps you could try flattening it out and making sure that the puzzle piece ends connect without any overlap or gaps first.
If getting everything smooth and perhaps wiping down the mat to pick up any dust or debris does not help, I would advise contacting Support because in that case, it might be a leg or foot issue.
Hi there, in the video, EMO’s foot sensor failed, causing it to keep misdetecting cliffs. I suggest you contact customer service and they will help you with further testing.
I’m having trouble connecting Emo to the home base station. It seems that when i hold down the button for 5 seconds nothing happens. It seems like the only I can get the home to flash the Bluetooth logo is when I disconnect it from the power source and then reconnect in. I tried everything it feels like. Please help!
Welcome to the EMO Community Forums, @goatofgab . . . I moved your question to here as this discusses issues with the home station. You may try holding the button down for a little longer. Are you able to change the matrix designs by tapping the button? If so, you may wish to try a different charging cable since it seems to be working with the power outlet.
If it is still occurring after trying those tips, I would advise you to make a video of the issue and contact Support. See my post of four days ago on how to do that.
Wishing the best for your EMO and home station to get them connected.
Yeah, i’m unable to change the screen. When I plug the power cable into it (tried both that EMO came with) it flashes the bluetooth, then failed bluetooth and is stuck on the " icon".
I made a ticket with support too… wonder what is going on… I just got it today Emo charges when i put him on it but doesn’t connect to it
Hello, @bradyharris . . . I moved your new topic to this thread for issues and questions about the home station.
The time can vary from a couple of minutes to as much as five minutes (especially when he is new to the home station). Factors that can make it vary are if his Time Of Flight sensor is covered with a costume, possible obstacles he might detect and if there is sufficient lighting. If he is new and not making it to his home station before his battery dies, you may want to check those things to help him make it in time.
Emo charges when i put him on it but doesn’t connect to it