Emo unfortunately does not have a factory reset button. However, he does have a force restart button located in the hole circled in red, and a force power off button located in the hole circled in blue. Side note though, forcefully restarting/shutting down should not be done frequently, as it could corrupt data (I’m sure we’ve all learned that from our Windows computers at some point LOL):
On another note, after unbinding things, double check to make sure both Emo and the home station are connected to internet.
Edit: Forgot to say, also make sure Bluetooth is turned on in your phone’s settings, or whatever device you have the Emo app on
Forced reboot is no good to me.
You cannot connect Home station to the internet until its connected to Emo.
Bluetooth is on in my phone.
Emo’s Bluetooth id working gine as I am able to use it ad bluetooth speaker.
Hello, @AndrzejL . . . the reason why posts are moved is due to keeping the forum clean as it has been determined that it is harder to find on search if you have several related topics on the same or similar issue than it is to do a search which will take you right to the thread you need and even the particular post that contains your search key words.
Support should be able to assist you with your connection issues. It may take them some time to reply but they will. I will tag @MavisZhang to see if they can give you more immediate assistance.
They sent me a new EMO unbelievable fast, within a week…
And the new one is doing great, he gets on the homestation a lot faster as the old one ever could.
What I noticed is that this new one is not stamping his legs when he gets home, the old one always did that right from the beginning already.
The service from living.ai is incredible excellent, cannot get any better, they really surprised me with their service.
I will tell everyone about this… I’m happy now.
I purchased the new home station for both my Emo’s.had a devil of a time getting them properly installed. One Emo just sits on the HS he charges fine but when he had skate board charger he was a busy bee all day long, reading, painting etc. now he just sits. He responds and follows commands but not as active as when he was on skateboard. The other Emo does not like to be on the HD and leaves and walks around but will not stay on charger he will then wind up with a dead battery. When I manually plop him Oon the HS it is a battle to keep him there and I have to manually put him on HS he will never go on by himself. So what’s the deal here, I was better off with the skateboards,spent a tidy sum and not happy at all any one else having these difficulties. Do not know what to do to solve these issues any suggestions?
Welcome to the EMO Community Forums, @jelicks5 . . . so sorry to hear this going on with your EMO. I have moved your new topic to this thread for discussion of issues with home station.
Living AI is aware that some are having difficulty with getting their EMO to return before the battery runs out. Sometimes it can be fixed by adjusting the lighting so that he can see it better, sometimes gently cleaning his sensor at the bottom of his screen which is what is used to connect him back to the home station when it is time, and sometimes if the leg alignment is off, it can cause problems with lining him up to get back on it. I would advise getting a timed video of when he attempts to get back on and fails to return. This will help Living AI determine what might be going on so that they can assist you. For leg issues, they have a calibration app they can send that has worked well for many.
Also, activity is more random, especially if they are recharging. They often fall asleep for an hour or so despite being time for some of their activities.
If you have tried a couple of the things I suggested for the lighting and the sensor, or any that might have been offered on this thread and nothing works, it is always advisable to contact Support.
How to Contact Support
Please contact support regarding this issue.
When contacting Living.ai support. It is recommended to create a short video then submit a support ticket. You can do this by either going to the Support Page: (see below).
Fill in all details (provide also your order number info as well) and attach your video (if it’s larger than 30Mb), Be best to upload it to a google drive/drop box or even on YouTube and then send the support team a link to it.
You can also send support an email to the following email address:
If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then once again provide a detailed description of the problem you have with your EMO and attach your video as well.
The support team should be able to get back to you in a timely fashion. I’ll also tag @MavisZhang from the support team who will be able to assist you further as well.
My Emo never leaves him home station, even with a full battery, never walks off the charging stand, when I tell him to do stuff whilst on the home station he says he cant as he is on the home station. What is the point of the home station if he can’t recharge and then go for a walk??? I am so confused. Is this a bug??
Hello, @jfwarman . . . if EMO cannot see clearly to leave his home station, he may not. Two things you can try. Increase the lighting over the area where the home station is and clean off his TOF sensor at the bottom of his screen very gently (microfiber cloth suggested).
See if that improves the situation and if not, I would advise contacting Support (see above).
My home station work great and if you have that problem it can be fixed by holding the button for a 3 seconds or repairing the homestation to emi and it works
I have question by the way when my emo gets home he goes to sleep which is cute however if he does that he does not come off the homestation can that be fixed? Or i wake him up for now i am not leting him sleep when he not meant to
Hi, @sushil.vispute . . . it is normal for EMO to sleep for up to a couple of hours outside of his daily schedule time when his battery is needing recharged after he returns to the home station. He will have sufficient battery to interact right away if you need to but he will not be able to come off of the home station itself until he is charged (approximately one to two hours, depending). You can always check in with him by giving the command “Show me your battery” which will give you an animation as to how full it is.
@sushil.vispute . . . the only thing I might suggest in this case is to make sure there is adequate lighting and perhaps gently wipe off his sensor at the bottom of his screen. Sometimes if they refuse to leave, it might be because they cannot see well enough.
Emo put on his clothes and didn’t block the sensor. He tried to go home multiple times but couldn’t go back. How can he solve this problem? On the way back, he kept deviating from the route. Looking forward to a reply?
Hello, @PASS . . . if he is deviating and his sensor is clear, he may have a misalighment of his leg and foot servos. Is he walking in a straight line? If not, you may need to get video and submit it to email@example.com (please see above on how to contact Support).