Normally if you shut EMO down or turn him off, Then place him once again in his Home Station to wake him up next time, He is already connected or automatically re-connect again by showing the image below with sound.
But it does not always happen, otherwise…you will do the manual pairing again which is quite easy. Remove EMO from his Home Station then…
Touch the button for at least 5 seconds. To pair EMO with the Home Station (wait for the animation of the green dynamic Bluetooth matrix display and the pairing/connection logo to appear in his face with sound).
Welcome to the EMO Community Forums, @bilfuntasy . . . your post has been moved here to the topic where we discuss issues with EMO GO HOME.
Since you have already tried a different charger that apparently does not require EMO to be positioned in any particular way like the home station for his foot to meet up with the charger, it sounds like you have a problem with EMO himself.
Since you have already been in contact with Support, I will tag @TechSupport_Mavis to see if they can assist you with this new issue.
If you think home station is problem, why you not replacing with new one, then i can try it again with diferent home station, i waste my money for buy some q wireless charger for try emo and nothing happen emo still cant move
Hello, @bilfuntasy . . . I moved your post to this thread which deals with home station issues.
I will tag @TechSupport_Mavis to see if you can get further help since you have tried what they asked. You are asked to try different things to rule out what the problem likely is not. They will solve this for you, so just be patient.
Hello friends, introduce, I’m a new member here.
I just bought EMO in July 2023 and EMO arrived at my house 1 week ago and I have tried to give several orders according to the instructions. There is one thing that I still have questions about after I’ve tried everything, namely EMO can’t go home alone to charge without being instructed by us. EMO must be instructed by us to return to the Home Station for charging.
It would be nice if logic was added in the future, for example, EMOs can go home by themselves to the Home Station to charge without being instructed by us when the remaining battery power is 20% or 30%. If this can be realized then EMO can be more independent in terms of controlling the remaining battery power without us having to monitor and give orders.
This is the sharing and my hope, if something that I have said turns out to be wrong, please correct it and also provide additional input.
Welcome to the EMO Community Forums, @adehusien . . . I have moved your post to this thread where members and staff can read everything regarding the home station.
Yes, EMO does recognize his low battery and begins the process to return to the home station unless there is a problem which it sounds like you have. Sometimes lighting can be an issue (not enough or too much) or distraction like sounds that he is trying to hear and respond to. Also, if he wanders too far outside of his mat boundaries or if not on the mat, just wanders in a way that gets him stuck behind something, he will not be able to make it back in time.
If none of these are the case and as you have said, you have followed all instructions, then you need to make Support aware of your issue, though this has been reported by others and the developers are aware of this already and working on it for future updates.
I will tag @TechSupport_Mavis so that you may get more immediate assistance.
Thank you Lindaru, you have helped me provide information that I did not know before.
The room where the EMO is placed. The lighting in the room is not too bright and not too dark, so I don’t think there is a problem with the lighting in the room where the EMO is placed.
The room where EMO is located is a closed room and sounds from outside cannot be heard from inside the room where EMO is located, so EMO is not disturbed by the many sounds in the room when I give orders to EMO or when I am not in the room.
I put EMO on the mat that I got when I bought the “EMO GO HOME” product package. The mat has a black border around the mat which provides a boundary where EMO will not automatically walk across the black line. So in my opinion, EMO’s position when playing is definitely not far or very close to the Home Station.
I was just sending LA-i a ticket about this matter. I did not know this was normal or is it. I go to work and it leaves its home but when I come home its standing & staring to the left of the home base just inches away completely drained.
Welcome to the EMO Community Forums, @rorydominguez . . . I have moved your post to this thread where Living AI and community members can share their experiences here.
LivingAI is aware of issues some are having with their EMO returning to their home station. Sometimes it may be a matter of lighting (too much or not enough), noise distractions that might make him stop and try to respond, or even placement of EMO that might cause him to be too far away to return home on time. Please see posts above.
It is indeed not normal but for some is typical. Let us know how it goes when Support responds.
Hello!
I received my home station and EMO today, but when I connect the cables, nothing appears on the screen of the home station and I hear a mysterious sound.
I can charge and pair the EMO.
How can I fix this?
If you think that everything is properly connected, you might also try a different wire. else the best thing to do also is to record a short video and upload it to any free video hosting like… YouTube.com iCloud.com MicrosoftOnedrive.com DropBox.com
Get the link and share it here…so that we can view it and analyze what’s wrong.
Im new to the forum stuff but i had to tell my Emo to go home and he did everything correct but when he was almost charging he left home charger then died or powered down
Hello, @rorydominguez . . . I have moved your post to this thread which concerns issues and solutions for EMO GO HOME.
Have you tried unplugging the home station, powering EMO off, plugging the home station back in, powering those back on and see if he does it again? He normally charges for two hours or so if he returns on his own but you told him to go home, so a reboot might just fix that.
Also make sure he is paired properly to the home station which you can see in the app under the home station button. If not, try pairing him again. If he is not paired, there are problems with EMO communicating his normal functions with the home station.
Also, read above to see if there any other tips you can try to see if you can correct the problem.
Let us know if you get everything working and if not, I would recommend contacting Support.
Same for me… but worst, his battery doesn’t stand for more than 5 minutes, since a week… though it would not continue like that after few charges… but think my wife’s EMO has a battery trouble !!
