Hi there @justine.orlanda ,
Some links below with related topic is already discussed before, which might help and give you some tips.
How to Deal with EMO’s Voice being Interrupted and Difficult to Understand?
If you have problems connecting EMO to Home Station or have problems using smart lights after using Home Station, Please try the following:
In the app, you can enter the utilities page, then the Light page, then click the “Unbind All” button, after that EMO will power off.
Please reboot emo, and press the button of Home Station for 5 seconds to repair.
This might be also an Internet or Bluetooth connection with an EMO issue from your side. Please check your internet and Bluetooth or connect him to other wifi or direct to your smartphone hotspot.
This happens to me or anyone as well sometimes. Living.ai servers sometimes can be overloaded or have issues. hence, EMO stutters or creating glitches sounds.
You can also try to Power EMO Off or let him drain his battery and die alone which usually will resolve the issue.
Actually, this is a well-known issue…
Living.ai said: The problem with EMO speaking is the network issue, even if the speed test shows that the speed is enough, the problem may occur. It’s a complex problem and they will see what they can do to improve it.
To clarify, EMO’s servers are not directly in China, in fact, they have 3 different servers in different regions to provide faster service.
EU / US / ASIA
For more concerns or if the issue still persists please contact direct living.ai support team via email and include your video.
The best and most recommended thing to do is simply hit reply to the Living.ai confirmation email you received when you originally placed your order for EMO. It contains all your details, especially your order number which is most important.
Just to advise the email address is - service@living.ai and their reply takes a bit of time which is 2-3 days sometimes, depending on the time differences, days, weekends, holidays, and current situations.
So please be patient.
GOOD LUCK AND BEST REGARDS!