Hi @pf2303
When you ask EMO to Go Home, will he acknowledge it and attempt to go home? Also, does the Home Station LED Matrix turn Green?
If EMO is not responding or giving you a voice response that he is not connected to Home Station, you might need to pair him again with the Home Station.
As you mentioned (resetting him). You won’t need to do this, as there is no actual option to reset EMO. But, you can unbind him/un-pair him from the Home Station and pair him again. You can check out this mini guide that goes through how to set up the Home Station, but also how to pair/unbind as well – EMO Home Station - How to Use / Tips / Guide / Useful Information - Mini Guide
Hope this helps, if not, recommend creating a short video and sharing it here with the community so we can hopefully help you better 
