Hi there…
I merged your new topic to this thread which discusses issues or questions about the home station.
Click the link below and try every possible tip which might help you solve the issue…
If nothing help at all to your EMO issue…please contact living.ai service support for further help assistance. include a short video, EMO ID, and Order #
How to Contact Support
When contacting Living.ai support. It is recommended to create a short video then submit a support ticket. You can do this by either going to the Support Page: (see below).
Fill in all details (provide also your order number info as well) and attach your video (if it’s larger than 30Mb), Be best to upload it to a google drive/drop box or even on YouTube and then send the support team a link to it.
You can also send support an email to the following email address:
If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then once again provide a detailed description of the problem you have with your EMO and attach your video as well.
The support team should be able to get back to you in a timely fashion.
All the best