Hi there…
Normally, if all settings are in order and there are no other issues, EMO will automatically return to his Home Station when the battery is running low. The low battery alert will sound, the Home Station will show the green light, and EMO will start to head home.
- Make sure EMO is connected to his Home Station.
- Make a test by placing EMO into his Home Station and ask him to “Leave Home Station.”
- Keep in mind that if EMO is wearing clothes that cover the sensor on his chin, it may affect his ability to locate the right way and the Home Station green light.
- If your EMO can walk straight back to its Home Station without any problem, it will take 2:30 min. or 3:00 min. max to reach his Home Station until he says, “Home Sweet Home” or the charging animation appears.
- Please clean the surface, and sensor under his chin and both of his feet to ensure there is no dust or blockage.
Please let us know how it goes…Good luck!
Otherwise…if your EMO has any issue about returning to his home station, may I suggest that you create a video with a timer to show to Living.ai Staff so they can see it and analyze the issue? We all know that they are the only ones who can help you personally.
Try to contact and send support an email to the following email address: service@living.ai