Hey @KentFrancis
You might want to try this tip and hope it works for your EMO.
Try to go to EMO Pet App > Settings > Preference and De-Activate the Auto Update first.
Shut down Emo and turn off your smartphone/Emo Pet App!
Turn on everything again
Then Start updating him manually by voice command but make sure you have a proper wifi signal around.
Click the link below for guidelines:
EMO Firmware Update Install Instructions
Good luck and All the best