Firmware Updating Issue

Looking for help EMO
1

Good evening Everyone

I have just tried to do the firmware update from both the App and from E.M.O but is doesn’t seem to have taken, I get the Living AI screen comes up and he seems to reset and the no update face comes up but the app is still showing the original firmware Ver 1.0.14.

Any ideas please

1 Like
2

Hi there @martinlee,

Welcome to the Community and Congratz to you having EMO…Did you follow update procedures on the clickable link below?

How To Update!

UPDATING COMMON PROBLEMS:

  1. Having problems when updating EMO
    When updating please make sure:
    a) The network is in good condition;
    b) EMO has enough power, or you can put him on the charging skateboard(highly recommended);
    During the update process, it is normal if EMO is like the picture below. He is just restarting, so please wait for him to complete the update.

WechatIMG255
WechatIMG255828×1056 59.6 KB

But if EMO keeps being like this, it is because he detected that the battery is too low and cannot start the update (We will add text prompts in future updates), please put him on the charging skateboard.

GOODLUCK TO AND YOUR EMO…ENJOY IT!

BEST REGARDS AND KEEP SAFE

EMO_CAP

2 Likes
3

Thank you for the very prompt reply, I have tried the update process from both EMO and the App but the little Guy still won’t update, I have tried him on his charger and fully charged off his charger.
If I ask him he is still showing there is an update available.

4

got the exact same problem.
found a fix yet or we doomed? (atleast for now)

5

I guess we have our first cases of people that missed the opportunity to get to 1.0.16 before the 20th of August. I figured this would happen. I knew there would be people that didn’t recieve there Emos before the 20th. I’m glad I got mine taken care of when I got it.