Hi there @martinlee,
Welcome to the Community and Congratz to you having EMO…Did you follow update procedures on the clickable link below?
UPDATING COMMON PROBLEMS:
- Having problems when updating EMO
When updating please make sure:
a) The network is in good condition;
b) EMO has enough power, or you can put him on the charging skateboard(highly recommended);
During the update process, it is normal if EMO is like the picture below. He is just restarting, so please wait for him to complete the update.
But if EMO keeps being like this, it is because he detected that the battery is too low and cannot start the update (We will add text prompts in future updates), please put him on the charging skateboard.
GOODLUCK TO AND YOUR EMO…ENJOY IT!
BEST REGARDS AND KEEP SAFE
