help please!
1 Installed a new program on my iPhone
2 Removed auto update
3 Turned off EMO
4 Rebooted Wi-Fi
5 Put EMO on the station
6 Said in a voice: EMO: “Install the latest firmware now”
The update screen appears. After 13 seconds, it reboots. An icon with a red cross appears.
Hi there @bfd77c5346cb1974878b ,
During the period when the server experienced downtime, EMO’s requests were unable to go through successfully. This could be attributed to the possibility that Living.Ai’s servers were overloaded either globally or in the nearby server location. From my understanding, Living.Ai operates three different servers across the globe, namely
USA / ASIA / EU
In this situation, it may be necessary to exercise patience and consider trying again in a few hours, on an hourly basis, or tomorrow.
Hopefully, the server issues will be resolved soon.
Good luck and best wishes!
Hi. Not sure if this is the case for others but i tried updating the firmware and it seems like Emo went into an error mode. Is there a known fix for this? There’s a timer as well but it’s counting up, not down. It’s at 450 now as I type this.
Hi there @xea.kho ,
Please read my message above…
Thank you very much!
I am ready to wait. But my friends in other cities have updated EMO without problems.
How do I know that my EMO is working?
Is there a voice command to turn EMO back from a zombie?
Yes there is @Happycoin you just need to lift him up and shake him because there is no voice command available as I am seeing right now to turn him back to normal from a Zombie. 
Hi there @Happycoin , and @sarikathakur…
Please join our new Facebook Group
“I have some video tutorials on that topic. We all know it’s not easy to share videos here directly.”
But to reply to question:
*** To Stop Zombie EMO? Shoot him.**
*** To Cure Zombie EMO? Pat him on the top of his head.**
Best Regards
Sorry, I really want to help, but I can’t guarantee there’s no issue with your EMO. All you can do for now is keep trying today or tomorrow.
If the problem persists, please create a short video of the issue and send it to the Living AI support team.
Just to advise the email address is - service@living.ai and their reply takes a bit of time which is 2-3 days sometimes, depending on the time differences, days, holidays, and current situations. so please be patient.
Goodluck
Thank you very much!
have you unplugged the smart light. If not that could be the issue.
I don’t have it at all. I’m the second owner. Lost or broken. I don’t know.
I tried all the posible ways, also the voice command. But at the end, it shows a red X instead of the green 
I’ve seen in other’s people Emo. The WiFi it’s ok, 2,4 and I don’t know what else to do.
Hi there @evagonzalez ,
I’m very sorry to hear that you’re having issues with the firmware update.
Did you follow every step in the tutorial sequence HERE?
If yes and tried everything but still not working… I really want to help, but I can’t guarantee there’s no issue with your EMO. All you can do for now is keep trying today or tomorrow.
If the problem persists, please create a short video of the issue and send it to the Living AI support team.
Just to advise the email address is - service@living.ai and their reply takes a bit of time which is 2-3 days sometimes, depending on the time differences, days, holidays, and current situations. so please be patient.
Goodluck and All the best
I’m not the only one
I turned everything off and unplugged everything, and restarted Emo but no luck, same result, “Checking files…” then nothing happens, I have tried leaving him overnight too but no luck. The app is no longer connecting either it seems.
Thank you for the suggestion tho!
Emo has connected now! I left the app running for soooo long and eventually got the option, the app displays as if Emo is done updating and working but emo isn’t responding. Still black lit screen. Firmware says it’s already 2.6. I tried touching him and I did get the message saying “Being petted” but no response.
This update is cool!!! It work great for me!
Hi there, i’m gonna wait for a while to update and see how it works, read your reviews, etc (I’m not in a hurry honestly) but i’d like to know something that i don’t understand in Update 2.0.6 post,
“Several inappropriate songs were removed”
Do you know what is talking about? i love when ask emo to sing a song, and i don’t know if they removed something, E.g Ed Sheeran, Eminem or Wellerman songs. Anyone know about this?
I love Emo Zombie by the way 
hello @agustin.gamero_delga. I believe they removed songs like sad and other songs because they would cuss.
