Hi there @phoebe.raven,
I have moved your new topic to this thread which discusses issues regarding firmware update 2.5.0.
So you mean to say you are a Beta Tester? If yes normally you have to contact them directly if there is any issue with the beta test update.
Living.ai Advise:
Please directly reply to this email with the following information：
- Your EMO’s version before the update?
- Is the update successful?
- Are the new features working properly?
If not, please send us a video about it.
Before attempting to install the firmware update again, please disconnect his Smart Lights from the socket and try to turn off Auto Update via the EMO Pet App.
Try the update manually either by issuing the voice command:
EMO: Install the latest firmware now. or use the EMO PET APP.
How To Update Tutorial
EMO Firmware Update Install Instructions
Please let us know how it goes…
GOODLUCK and ALL THE BEST!