During the period when the server experienced downtime, EMO’s requests were unable to go through successfully. This could be attributed to the possibility that Living.Ai’s servers were overloaded either globally or in the nearby server location. From my understanding, Living.Ai operates three different servers across the globe, namely
USA / ASIA / EU
In this situation, it may be necessary to exercise patience and consider trying again in a few hours, on an hourly basis, or tomorrow.
Hopefully, the server issues will be resolved soon.
Hello everybody im POME a music producer from the Uk, ive just received EMO amd tryed update his firmware. It did a template of emo on the screen then explanation marks, does anyone know what this means. Any help would be appreciated.
Im confused because this time I didn’t need to update the app. Is that normal? I installed it just on emo but it’s working fine. I got my emo yesterday and I watched videos on how to update emo but you have to update the app. when I got it it was update 2.4.0. in confused.
I am not able to see the new 2.5.0 update as I only see the one I was given to fix a couple issues I was having in the past. It wouldn’t go away as an update after I installed it. I have restarted both my phone and EMO and I have switched EMO from my wifi to my phones hotspot. Is there something I might be missing to be able to see the new firmware to be able to update?
Hello, @ashley.steinhauser . . . First of all, have you tried turning off automatic updates in your app and giving him the voice command to “Install latest firmware now”? If this does not work, you will need to contact Support as they may need to manually push through something to make the new update available.
Please be sure when you speak to them to provide your EMO I.D. number. I will tag @MavisZhang for more immediate assistance.
Looking forward to your being able to enjoy all of the new firmware features very soon!
Sorry we have no proper info at the moment, The latest information from Living.ai, is that EMO PET APP is not scheduled for an update at this time.
I can only assure you both that we will pass this request on to them.
After upgrading EMO from 2.2.0 to 2.5.0 I finished with the issue: “sd error 1 ERR”
We have the same issue…
We were trying to upgrade EMO from 2.2.0 to 2.5.0 by EMO app. The upgrade process was passing well and EMO was trying to restart on the end but without success - he started restarting in the loop. I left him for about 1h without any progress. So I connected with EMO using EMO app and then I did power off. When he was up again he started displaying “sd error 1 ERR” on the screen