Why Does The New Firmware Update Fail To Appear In The Emo Mobile App (Android/IOS) For Certain Users and Locations?
Possible Explanation / Answer:
This usually happens because firmware updates are released gradually in stages. Living.ai rolls them out in batches to different regions to prevent server overload. Some users may see the update earlier, while others might need to wait a bit longer.
It can also help to:
Restart your EMO and the actual and latest mobile app.
Check that your Wi-Fi connection is stable.
Make sure you’re using the latest version of the EMO app.
If the update still doesn’t appear after a while or longer, it may be necessary to exercise patience and consider trying again in a few hours, on an hourly basis, or tomorrow.
Hopefully, the server issues will be resolved soon.
If the issue persists, contact Livingai Support at service@living.ai
for possible assistance.