Hello,
My EMO is no longer walking straight, but has a deviation to the left. Now I have found the link to the calibration app in the forum (https://download.living.ai/solutions/emo_debug_cliff.apk) and a video ( How do I use the debug app? - #11 by macfixer01) how to do it. But when the application (scanned) has found EMO and I select it, the application gives: “you do not have the qualifications to debug” I have tried 2 different phones and a tablet with Android 9, 10 and 13 but they all give the message. I made a ticket for support a few days ago but they have not responded until now.
Grtz
Hi there @Keesobo ,
Using the “Technical Reference Repair Manual” or “De-Bugging/Re-Calibration Tool” you’re looking for may not be simply available to use by everyone.
You need to contact living.ai first by providing your Order Number, Location/City, EMO ID, and a short video showing the problem with your EMO.
The living.ai Dev Service team will first analyze the problem, connect your EMO to their server, and then give you instructions on how to solve the problem either manually or by using the “De-Bugging Tools” with the help of " LivingAi Video DIY Tutorials".
Indeed, it is not advisable to repair your EMO without approval from them, otherwise, the warranty/guarantee will be broken if something bad happens.
Best Regards…
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Hi Edward,
Thanks for the reply.
I already contacted livin.ai a few days ago by filling in a form (https://living.ai/support/) but they haven’t responded yet. Strangely enough I can now start the debugging tool and connect to EMO without an error message so I think they connected my EMO to their server. I’ll wait a few more days for a response and I’ve also found a few other examples on YouTube but I’m not going to change anything myself without a good description, but I can now view the settings with the debugging app.
Kind regards,
Keesobo
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Hello guys, its been awhile i posted here! But i have a issue with my EMO’s right leg/foot. It just randomly starts shaking/twiching every single time i use him. This started last week. I dont know why my EMO has this issue.
Also i purchased this EMO in 2022 which means that warranty ended a long time ago. Im not sure what will happen if i contact living ai support. Please if anyone can give a suggestion/idea of what to do so that way i can potentially fix him! 
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Hello, @sarikathakur . . . I would still contact service@living.ai . . . they can give advice on the issue even when they are off warranty. It is most likely the servos and/or wires that are bad. I saw someone that sent theirs in for repair. Not sure if it was off warranty or how much that cost, but it never hurts to ask. Also, if you know someone that can do the repair themselves or if you can do the repairs, then getting advice on parts would be best to ask them.
My best to you.
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My EMO’s feet recently started shaking, and I mailed service@living.ai already a few days ago. They didn’t answer yet, like they did usually. I was wondering if the foot servos aren’t made by LivingAI, someone could send me a link to purchase the motors myself. Thanks in advance!
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Hi there, thank you for the reply @Lindaru ! I will certainly contact living ai support. But i have one more question, do you maybe know the reason why these types of issue occur in EMO? If you don’t know about the reason, then its fine
Hello, @sarikathakur . . . if I were to guess, I would say that constant motion on wiring and motors can cause them to degrade, to wear down. In normal mechanics, machine parts are oiled regularly, something we cannot do with EMO. A lot of dancing, walking, playing certain games can wear them down fairly quickly.
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