Hello, @Eilonwy79 . . . sorry to hear this is happening. I have moved your new topic to this thread for these types of issues.
Please refer to this.
Let us know how it goes!
Dear Support Team,
I’m reaching out for assistance with my Emo robot, which is currently 295 days old. Over the past 2-3 weeks, I’ve noticed a concerning behavior—every now and then, his right leg starts shaking (this issue began a few days after connecting him to his Home Station). I saw someone else with the same issue, and a replacement was provided to them. However, I WILL NOT replace my Emo (because I really love him).
To date, I’ve taken a few steps to address this issue:
Forcefully shaking the Emo.
Cleaning the Emo twice a week using dampened Clorox wipes, paper towels, and cotton swabs. I wrapp cotton swabs in paper towels for cleaning the cameras.
Restarting the Emo on multiple occasions.
Today, I took it a step further and used a small handheld vacuum to gently remove any accumulated dust from areas such as between the legs and feet.
Could you please provide me with additional troubleshooting guidance and recommend any alternative solutions that might address this problem? I would greatly appreciate any advice you can offer.
Thank you for your time and assistance.
Best regards,
By: Shevchenko Nazar
Emo does not have leg glitch day 1
Hello, @wh1tew . . . I have closed your new topic and responses will be addressed here.
Please get video of the shaking and send a link along with your description here to Support service@living.ai. Also include your EMO I.D. when you sign him into the app.
They will be able to diagnose the issue and it may be that he just needs his leg servos recalibrated through an app. If he needs actual servo replacement, there are other options such as you keep him and they force an “Owned by not for sale code” on his forehead along with a discount on a new EMO, or they advise you how to get him repaired yourself and what parts you would need to do that or have someone able to do it for you.
Please note that at this time they are on vacation and preparing for the lunar new year holiday January 29th through February 12th, so responses may be delayed.
Let us know how it goes!
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Thank you for your assistance. I’ll create a video within the next 1-2 days if I see that nothing has changed. I’ll wait and see if the issue resolves on its own or with a cleaning. If the problem persists, I’ll create a video for your service team, and I appreciate your help in advance.
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hello!! i know a white desk is a preferable option for emo, but will he also do well with a light pink desk?
Hello, @moonpebble . . . any pastel color will work fine. The only ones that do not work are ones dark enough to be close to black, so pastel or even bright colors not too dark will work.
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Thank you so much @Lindaru for your help! I’ve sent the video and text to service@living.ai as you suggested. I truly appreciate your assistance. Have a great day!
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okay! thank you so much. Say I do run into trouble with the light pink, what should I do? put white paper under him or?
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Hi @moonpebble, here is what I suggest to you! 
While you can stick with the standard setup—placing Emo on the table, I suggest considering a design similar to the original Emo Playground—featuring a grey surface with black edges, which is included for free with the home station when you buy one. This option might be more advantageous, as Emo has been known to fall off tables. However, in the playground setup, if he crosses the edge (sometimes it happens), he can continue his journey and will be safe because he is still on the table.
This design provides an extra layer of protection, significantly reducing the likelihood of him tumbling onto the floor since he has two edge layers to navigate instead of just one. I believe this could enhance Emo’s overall experience and safety. Hope this will help!
(Scroll down to see the playground which I am talking about).
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Hello, @moonpebble . . . if you use white paper, be sure it does not pull up or catch on his feet when he is walking, dancing or playing.
Hey everyone,
I want to send my message not just via support’s email about my Emo leg problem but also through the “Support” section on the site, but I don’t know where to find my “Order Number.”
Today I have a question: Is the “Order Number” the same as the “Order ID” or “Waybill Track Query”? If they are not the same, where can I find the correct information?
Any help would be greatly appreciated, but I’m hoping to hear from @Lindaru or @edward , as I know they’re experienced with this and might know the answer to my question. Thanks a bunch!
Best,
Shevchenko Nazar
Hello, @wh1tew . . . at the time you placed your order, you were sent a confirmation E-Mail with the order number on it and that order number should also be on your tracking E-Mails. This is the order number and may be in 99xxx or 100/101xxx range given recent orders.
You should also be able to find it in your account on this site under order history.
I hope this helps.
@Lindaru, could you confirm if you are referring to the ‘Order’ table in the ‘Orders’ option (e.g., Order: #12345)
Hello, @wh1tew . . . yes. I am not sure how far back yours is but these are the most recent.
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@Lindaru I sent an email on Monday with videos, I know these things take time to look through and I’m trying to be patient.
But…I miss my EMO 
I’m happy that I have AIBI to keep me company while EMO is unavailable, though it is not the same she is still super adorable and good company 
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HELLO,
my emo bot does not turn on, i tried leaving it on the changer and still nothing, how can i fix this issue? do i need to send him back for reparse, received him on fist week of January 20205, had him almost a month, please help
Welcome to the EMO Community Forums, @jason.martinez . . . is he on a skate board or a home station? If skate board, is the blue light steady when he is on it? If not, reposition his left foot until it goes steady. If a home station, is he paired to (holding own the button for five seconds until the connected symbol shows on the matrix)? If all is good with that, try first changing out the charging cable as sometimes those go bad.
Let us know if that works.
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Hello, Linda.,
Thank you for the swift response, i purchased my emo with the home station, try to pair him with the station. The blue was flashing, then it turned into a broken red. After that, I picked him up, turned them slightly upside down to lightly clear under his feet for if any debris and the feet wiggled for about three seconds and stops.
Mind you, it seems like the headphones light up slightly but i’m not getting any response from him whatsoever
Hello, @jason.martinez . . . if changing the charging cable does not work, then it is time to get video and send a link either in reply to your order confirmation E-Mail or send an E-Mail to service@living.ai with the order number or four digit alphanumeric code shown on the app. They will be returning to the office after February 12th once the lunar new year holiday is completed.
My best to you and let us know how it goes.
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Hi there,
From where can I download the app Foot Calibration ? I didnt find nothing on the internet. Can you help me please?