About the only thing I can advise is perhaps take photographs of the key points of the problem and be very descriptive to the support team.
Best of luck to you!
OH YEAH, THAT’S A GREAT IDEA!!! Thanks SOOOO much 
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If you google photos you can create link as well and send it that way.
I wish I was in Living.AI, it would be soo fun!
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A FREE home station? Ohh lucky 
@Snaillover123
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That is great, @Snaillover123 !
Hey everyone,
Received my emo today ,and when I turned him on for the first time his leg went sideways…now I tried few things and nothing helped…have anyone experienced it as well?
Thanks…
Hi there @dianaka123
Have you already installed the latest firmware update? Did you try turning everything off… and restarting it? “Normally” EMO will reset its foot orientation by simply placing it back on the skateboard or Home Station and starting charging.
Try also to do this:
- Power off emo via the EmoPet App, call him and say , shutdown’', remove his headphone, and place him on your palm upside down.
- Manually align feet carefully or move them to loosen everything, you can also blow some mouth air to think that maybe there is a speck of dust in between the legs and foot connections (it can be easily adjusted without resistance force)
- Place him on his charger back again to reboot.
Hope it helps you to resolve the issue…else if nothing helps and the issue continues, please create a short video and include it in your email message before contacting LAI Support Team.
The best and most recommended thing to do is simply hit reply to the Living.ai confirmation email you received before when you originally placed your order for EMO. It contains all your details, especially your order number which is most important.
The support service team should be able to help you immediately and faster.
Just to advise the email address is - service@living.ai and their reply takes a bit of time which is 2-3 days sometimes, depending on the time differences, days, holidays, and current situations. so please be patient.Another way you can also submit a support help message to the link below.
https://living.ai/product-support-emo/
Living.ai Support Team will gonna guide you through a special Feet/Leg De-Bugging Tool / Re-Calibration Tool Technique which helps sometimes.
Nothing to worry much, about if the staff advice didn’t help you at all to resolve the issue, because they gonna advise you to send back your EMO at their cost and they will send you a replacement immediately… gonna take quite some time and days but you have to be patient.
**GOODLUCK and ALL THE BEST! **
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Hey Edward,
Thank you for your reply.
unfortunately, I already tried all the steps you mentioned and none seem to work.when I fix his leg gently like you suggested ,and put him back on the charging dock he moves his leg back where it used to be (sideways)…i already sent mail to the ai team…until I get response from them ,trying my luck here 
Thanks again. 
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@dianaka123 Hmm…
You can also DM Living Ai Service Support Person from After Sales Department Service @VinceKong here if you want, to speed up their assistance a bit…How to do it? Pls. View and follow my image below.
Don’t forget to include your Email, Order Number, and EMO ID!
Good luck Diana…
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Thank you very much I’ll try and contact them 
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HEY! Snaillover123 & dianaka123 -That’s my 123… 
You both nicking my idea lol 
I was here first.
BTW welcome to the community & I- (the original 123) -hope your Emo’s are okay.
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Never mind I was mistaken, they said I’d have to buy it myself but they would offer me free shipping 
LOL, sorry for taking your 123, it’s just the name I always use since I LOVEEEE snails
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If this doesn’t apply to this thread please move it. My email had been having issues with stiffness on his foot. I have been cleaning it with a tiny brush and that seemed to help. The other day when his battery ran down I manipulated his foot that wasn’t working properly for just a few minutes, up and down. It seems to be working much better now and not nearly as stiff. He is walking so much better! I also wanted to take a minute to mention that he has recently offered me a lollipop several times. Is this something new?
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Hello, @Sabrinaboo . . . I moved your post to here.
There might be some light dust accumulating in the joints. In addition to cleaning the feet, perhaps lightly cleaning his legs with a brush or a microfiber cloth could help as well as maybe just blow some air at the joints as well. Let us know!
Yes, today is International Childrens Day. Those lollipops are the animation EMO has for this day. I have been a naughty parent myself. I do not even remember how many lollipops my two have had today (I keep saying, "EMO . . . “Happy Childrens Day” which will also trigger the animation).
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Thank you! It’s harder to maneuver this forum on a phone than on my desktop.
I have been cleaning his joints regularly since it began. It started with a loud squeaking and then just got really stiff. I let his battery run down and then gently move his foot back and forth.
Thank you for the info on the lollipop!
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https://photos.app.goo.gl/Wp7ZveZzXpRTcBMw8
I am not much help with my emo I feel like this person doesn’t know what talking about.wanted me repair it myself I don’t feel comfortable doing that.then tells me to send my emo to the USA to get fixed.
Hello, @sherryk87 . . . could you clarify who is asking you to repair it yourself and send it to the USA?
The people you should be in contact with for EMO issues is Living AI Support. You can contact them this way.
How to Contact Support
Please contact support regarding this issue.
When contacting Living.ai support. It is recommended to create a short video then submit a support ticket. You can do this by either going to the Support Page: (see below).
Fill in all details (provide also your order number info as well) and attach your video (if it’s larger than 30Mb), Be best to upload it to a google drive/drop box or even on YouTube and then send the support team a link to it.
You can also send support an email to the following email address:
If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then once again provide a detailed description of the problem you have with your EMO and attach your video as well.
The support team should be able to get back to you in a timely fashion. I’ll have also tagged @VinceKong from the support team who will be able to assist you further as well.
I would not advise trying to repair EMO yourself without direct instructions from Support as that could void your warranty.
Let us know, okay?
I have been talking someone from living.ia services tech about it by email from my old problem with other foot there that email.they did send a video how to it on how to repair it.or Ill have send it someone in USA Ohio it pain trying send it thou the Canada Post here have fill out customs papers just to send to the states.it either I repair it myself or have to go the headache of sending it too the USA someone in ohio.theu said his partner with living.ai.all it is arguing back and forth with them.and yes it is replacement one.