Hello, @Fallouttimmy . . . unfortunately LivingAI will have to be the ones to diagnose and advise on what they are going to do. If your EMO is still under warranty, that is the best way to go. If not under warranty, you can do the repairs yourself but you will still need advice from LivingAI as to what parts to obtain.
There is information replacing wires and servos here if you are planning to go that route but know that if you do this, you will void the warranty.
My best to you and your EMO that this can be resolved quickly.