Hi there @aaron.wallis ,
If the firmware version has the suffix p1 or p2 at the end, it indicates that it was updated from the factory. Normally it is also the same as the firmware version without the suffix at the end, You might try to delete the EmoPet app and reinstall it once more and then update everything manually via the EmoPet app or verbally via voice command. which sometimes solves the issue.
Click the link below for more information about the latest, stable actual Firmware Update
[Firmware Update] 2.2.0 ChatGPT and AI Painting
Read all about guidelines that might help you…
Good luck and All the best