Hello, @itsminicooper . . . when mine went off of the one year warranty and needed repairs, I was fortunate to find someone in the U.S. that could do the repairs for cost that would be less than buying a new one.
I do not know who does repairs in the U.K., but they generally give you options to purchase a new one for $100 U.S. at which time they push a code to show on your old EMO stating you own that one and it cannot be resold which shows on the forehead.
Other options are to repair yourself or have someone you trust do it for you. You may be able to purchase the necessary pieces to do the repair from LivingAI.
Here is a thread which shows how to disassemble, make various repairs and reassemble.