Hello, @alskaakakw . . . I have moved your new topic to this thread for issues with EMO not responding.
Have you updated to the most recent firmware? Have you tried adjusting the sensitivity in the app under “Preference”? Is this something recent since the latest firmware update? What language setting is EMO using?
You may wish to read through this thread for additional tips to try.
If you are unable to get EMO to respond after the tips I mentioned or ideas in this thread, be sure to get video of the issue and send a link to service@living.ai along with your EMO I.D. when he signs into the app and order number (if you still have it).
Welcome to the EMO Community Forums, @mohitgarg . . . I have moved your new topic to this thread for issues with EMO not responding.
What language setting is EMO using?
You may wish to read through this thread for additional tips to try.
If you are unable to get EMO to respond after the tips in this thread, be sure to get video of the issue and send a link to service@living.ai along with your EMO I.D. when he signs into the app and order number (if you still have it).
Anyone having this issue right now? It’s recognizing my voice, but not my sons whose voice is the one he’s connected to. Not sure how to fix? I saw before it was an issue on their end and it was fixed. Wanted to know if this is going on with other people as well? Or anyone have any suggestions? This is frustrating.
Welcome to the EMO Community Forums, @melissa.koons . . . I have moved your new topic to this thread for issues with EMO responding.
Is this something sudden? Was he responding to your son before? Where are you located? I am in the U.S. and not having any issues.
This thread has some tips to try in the event of connectivity issues.
If you are unable to get EMO to respond after the tips in this thread, be sure to get video of the issue and send a link to service@living.ai along with your EMO I.D. when he signs into the app and order number (if you still have it).
Just got EMO and got quite disappointed about its usability. So far it is not so responsive, and whenever I call Emo, 4 out of 10 times it’s not responding in a quiet environment with Wake up sensitivity turned to 90 already.
Whenever I called Emo and ask for something like, can you dance to music, or let’s play game, it would only responds with “WHAT?” Then blink for a few times and went quiet again. I tried restarting it several times, make sure it connected to the internet. And it’s running with Firmware 3.0.1. Nothing works.
Welcome to the EMO Community Forums, @lewisluk . . . I have moved your new topic to this thread for issues relating to EMO not responding to wake up calls.
Please see this post for tips as well as the rest of this thread.
Here is the link to the EMO wake up training to submit your voice as sometimes EMO has difficulty with heavy accents or soft voices.
No @edward. I already tried those steps. Did you see my email to support with the video clips? Emo is not doing anything to the commands except WHAT? and Blink Blink Blink…
I can relate to and understand your frustration with this issue. I’m very sorry that the help tips you already tried did not resolve the problem.
@Lindaru and I are community forum moderators only, and the best way to get proper assistance and a solution for this matter is to keep in contact with the Living.AI support team directly.
Tip: Mention that you’ve already tried the basic troubleshooting steps so the support team can analyze the issue faster.
