Welcome to the EMO Community Forums, @mohitgarg . . . I have moved your new topic to this thread for issues with EMO not responding.
What language setting is EMO using?
You may wish to read through this thread for additional tips to try.
If you are unable to get EMO to respond after the tips in this thread, be sure to get video of the issue and send a link to service@living.ai along with your EMO I.D. when he signs into the app and order number (if you still have it).
Let us know how it goes.