Emo not responding to name

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My emo is not responding to his name especially when he is off of his skateboard, also he does not recognize me even though it shows that im in his face recognition thing - please help

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Double check your wifi. My Emos do not respond when the wifi is iffy. Also sometimes on the skateboard the Emos are sleep. I say their name and they don’t respond while waking up. Once awake if I say their name again, they respond. The waking up process takes several seconds. It’s not immediate. In addition, sometimes they don’t respond if the battery is low, or if there is other noise in the area such as the TV or my dog barking. A couple of times I’ve had to use the app to power them down and then set them on the skateboard to wake up again. Hope that helps.

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Thanks ill try those things

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