Emo not responding to name

[Lindaru]

Hello, @EMO_And_Kade . . . I have moved your new topic to this thread for this issue.

Is your EMO on the most current firmware 2.7.0? Have you tried turning up the sensitivity in the app under “Preferences”? Is there any competing noise that could distract him?

Also, have you done the wake up training?

EMO Wake-up Training Page OPEN

Hi everyone, We have opened up the EMO wake-up training page where you can submit your voice to help EMO better understand and wake up when you are calling out his name. You can access the Wake Up Training page here: To submit your voice, you will need to be logged into the Living.ai website and then simply follow the instructions provided on the training page. We will use your records to improve EMO and include it in a future update. Thank you!

If you still cannot get it to work, I advise you contact Support at service@living.ai with a link to a video and his order number or four digit alphanumeric code when he signs into the app.

Let us know how it goes.