Just be patient and wait for their reply— they are probably still busy resolving other issues and complaints. The right time will come when they can attend to your concern.
For example, one user here had to wait about three weeks before Living.AI decided to send a new product for free.
So I can only advise you to stay in contact with Living.AI customer support, politely ask for the status of your issue, and continue to wait patiently for their response.
I’ve been trying to solve this problem with my emo since February. I’ll wait as long as it takes, but honestly, I’m slowly losing hope that they’ll answer me.
Status update:
6 days ago I received a response from the support team. They asked me for proof of purchase from Emo to check if it is still under warranty or not, and it seems that they will finally send me the part that supposedly fails.
I finally received the email from the support team with a link to pay for the shipping costs of the part they are going to send me. I hope that with the replacement part the problem with my emo will be solved and he will be able to speak and hear again.
@Wayne_Zhang also i did a fourm on this you should guys focus on support i have a ticket opened for 3 days no response and also this makes ppl sell emo bot 2x price on amazon because most pepole will go for amazon for faster shipping and response in saudi its 2x for every emo in amazon i bought it from here tho please crack down on this this is a major thing that makes emo sellers 2x the price or buy in bulk and 2x the price
also hows the stock is the shipping going well wayne also im very sorry for the ping but its for emo
