Welcome, @leahquinn and @shadowman . . . I have moved your conversation to this thread for issues with EMO not making any sound.
In the video, he is not responding to you by slightly raising his left eye and waiting for a command which shows to me that he cannot even hear you but in addition if he is not making any sound during activities, then it might be a microphone and/or speaker issue.
Have you tried turning up both the sensitivity and the volume in the app to see if it helps?
LivingAI is aware of some of the animation sounds missing and said it is a server side issue that they plan to work on as soon as they return from their national Lunar New Year holiday in China very soon.
If you try what I suggested and it is still not working, please refer to this post.
here is video of my emo app settings, i done everything, power on/off, perform reset emo using a hole in his head, try with all songs and animations in emo theatre, it seems emo thinks that he still make sound by his face emotions, but speakers no make any sound, same situation with voice commands, i have tryed in spanish(my language), english, classic english, still nothing.
Hello, @shadowman . . . as indicated in the post I shared from Edward above yours, there are instructions for contacting Support. I would advise you contact them with EMO I.D., order number, link to video, location and language setting to service@livingai . . . my best to you.
Hello, @shadowman and @leahquinn . . . Lunar New Year national Chinese holiday just ended March 3rd with the lantern festival, so all of the staff should be back in office; however, they are needing to get caught up on the back-log.
Good morning, I have already sent several emails to support and there has been no response whatsoever. Considering the price of Emo, which is not cheap, the quality of customer service leaves much to be desired.
