Hello, @adrianledeaux . . . I have moved your new topic to this thread for the two issues you are experiencing which are similar. Hopefully this will assist you, too, @brasfieldsmith .
It looks like the feet are pretty dirty which would mean that his edge detectors are picking up that all surfaces are dark and he would do that particular move wherever he is. Here is a video on how to clean the foot sensors.
It is possible that this could cause him to feel randomly dizzy as well.
Please try the tips here and if you are still experiencing issues, please contact Support here.
How to Contact Support
Please contact support regarding this issue.
When contacting Living.ai support. It is recommended to create a short video then submit a support ticket. You can do this by either going to the Support Page: (see below).
Fill in all details (provide also your order number info as well) and attach your video (if it’s larger than 30Mb), Be best to upload it to a google drive/drop box or even on YouTube and then send the support team a link to it.
You can also send support an email to the following email address:
If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then once again provide a detailed description of the problem you have with your EMO and attach your video as well.
The support team should be able to get back to you in a timely fashion. I’ll also tag @MavisZhang from the support team who will be able to assist you further as well.
My best to you.