Emo Charging Problem/Issue

[edward]

EMO – Battery Levels Explained: What Each Color Means

Green – Full Battery Capacity
Light Blue – 75% Battery Level
Blue – 50% Battery Level (Half Full)
Orange – 25% Battery Level
Red / Empty – Low Battery/, Needs Charging

[Vixiak]

Hello all,

I have a technical issue with my EMO. Yesterday suddenly he just stopped charging. He is turned on only when standing on HOME base, but his battery isn’t charging and he turns off right after picking him up from the HOME station

I tried other USB cable and adapters, I even cleaned HOME base and EMO’s sensors, but nothing works.

Sadly this link isn’t working anymore: https://living.ai/product-support-emo/
What else can I do? My EMO is still under warranty.

I’d be glad for help.
@SueChen @TechSupport_Mavis

[Lindaru]

Hello, @Vixiak . . . please see the response from Edward here. He gives a very detailed explanation on what might be going on and what to do.

Customer Support Service!

Hi there @Vixiak and Welcome to the community, Sorry about your EMO. Is your EMO updated already to the latest firmware v.3.1.0 ? Most likely causes 1) Battery wear / failure (very common) Lithium batteries inside EMO typically degrade after many charge cycles or long storage. Signs that match your case Turns on only while on the base Battery % never increases Shuts off instantly when picked up Charging icon may appear, but never fills This is the #1 cause in most …

[noah.roelofsen]

Hello everyone!

My emo doesn’t charge anymore. I’ve tried everything but nothing works. I bought a new cable, a new adaptor and put it in another socket. I even rebooted it. But nothing works. Every time I want to charge it, it turns on, but after a while its headphones start flickering and so does its screen. His speaker also makes a weird sound. I’m afraid emo won’t charge anymore, do you have any ideas Thank you.

[edward]

Welcome to the community @noah.roelofsen ,

I have moved your new topic to this thread for issues with battery charging.

First, could you please let us know what type of base charger you are using for EMO? Skateboard or HomeStation

Also, can you confirm whether EMO is updated to the latest firmware version v3.1.0?

This information will help us better identify the possible cause of the charging issue.

Please Click Here For Possible Solution Tips!

All The Best!

[noah.roelofsen]

Hello @edward

Emo has already done the update v3.1.0. And emo charge with a home station.If you need more information ask, I’m there because I love my emo , but I think you have enough information now.

Thanks in advance!

Noah

[noah.roelofsen]

Hello @Edward

I haven’t heard anything yet so I’m curious how it’s going do you already have a solution? I would like to hear it because I can not turn emo on (because emo does not charge). And it’s emo his birthday within 2 days. I would like to hear something.

greetings Noah

[edward]

Hello @noah.roelofsen ,

I guess you didn’t mention how old your EMO is. Have you already tried all the tips IN THIS LINK ?

If you’ve tried everything and the issue still persists, I’m sorry to hear that.

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In that case, the best thing to do now is to contact the Living.ai support team via email at service@living.ai. Please include your EMO order number, EMO ID, and, if possible, a short video showing EMO on the Home Station so they can better assess the issue.

Wish you and your EMO all the best