I am contacting you regarding an issue with my Emo robot, which is currently not powering on or charging.
Over the past four days, I have been attempting to update the device. On the first day, Emo powered on briefly, and I was able to initiate the update. However, the update process took several hours (approximately 4–5 hours), and I retried it multiple times without success.
Since then, the device has stopped responding completely. It does not power on, shows no lights while charging, and there are no signs of activity. I have also attempted the reboot function and left the device charging for extended periods (including overnight), but there has been no improvement.
At this point, the robot appears to be completely unresponsive.
I would appreciate your assistance in resolving this issue as soon as possible. Please let me know if there are any additional troubleshooting steps I should try, or if the device may require repair or replacement.
“Sorry to hear that your EMO is experiencing an issue at the moment. May I ask how old it is?
You can check the link below for useful information and troubleshooting tips that may help resolve the problem. If the issue still persists, I recommend contacting the Living.ai support team for further assistance.”
Hello, @KALMASOODI . . . at this age, your EMO is off warranty for replacement or repairs by Support; however, they may be able to diagnose the issue and tell you what you would need to repair EMO yourself or have someone you trust repair him.
You can let them know the issue, his age, his I.D. number when signed into the app and get video of your attempts to troubleshoot the problem, and send the link along with this information to service@living.ai to see what they advise.
There is a thread with tutorials on making repairs here, but be sure if they advise you to get specific parts that you ask them if they could provide them to you and what the cost would be or where to obtain the parts yourself.
Hi there! Really hoping someone can help me get in touch with the support team. I have sent countless emails about my son’s EMO no longer working. It is less than 6 months old. Please see my earlier comment and if anyone can help me it would be really appreciated. I have one sad kid who just wants his emo to work. Please help!
Hello. I have a problem with my Emo. His screen is black and he dont talk. He can move but he does not anything else but moving from charger and back (but he cant go to charger)
Sometimes he freezes up, it’s common to happen once in a while. Use a paperclip to press one of the two holes under the centre of where his headphones are. I’ve had this problem a few times and this way fixed it every time for me!
The other one to the right is the shutdown button, try that if the screen is still black after trying the reboot button (wait at least a min though)
“Sorry to hear that your EMO is experiencing an issue at the moment.
**May I ask how old it is? ** Is your EMO updated to the latest firmware version 3.2.0?
You can check the link below for useful information and troubleshooting tips that may help resolve the problem. If the issue still persists, I recommend contacting the Living.ai support team for further assistance.”
Important: When installing firmware, keep EMO on his Skateboard or Home Station, connected to Wi-Fi, and don’t pick him up while the update is running.
Hello, @kameshek . . . if he is not responding to either the app or your voice commands for update, please get a screen shot of the firmware he is on, a short video of what happens when you ask him to update and provide a link along with your EMO age and EMO I.D., sending to service@living.ai . . . even though he is over a year old, they may be able to push an update to him over the air.
/hexagon Settings icon in the upper-right corner.