Nope , straight into the wall socket
Very strange, no power issues at all. Just a defect I guess.
Welcome to the EMO Community Forums, @georgia.bowden
I have moved your new topic to this thread, as it relates to your issue.
The best thing to do is to contact Living.AI support via email.
It is recommended to create a short video and include your Order Number and EMO ID.
If you still have your original EMO order confirmation email, you can simply reply to that message, as it already contains all your customer contact information and order number details. Once again, please provide a complete, detailed description of the problem you are experiencing with your EMO.
Good luck, All the best, and Happy Holidays
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I am writing to request assistance with my EMO Pet. The device’s screen suddenly stopped displaying anything, but my phone can still connect to EMO through the app.
Details:
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EMO powers on but shows no display on the face screen
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The EMO app on my phone detects and connects to EMO normally
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This issue occurred suddenly; there were no drops or obvious physical damage
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I have already tried restarting EMO and my phone, but the problem remains
I’ve already emailed to service support service@living.ai but No reply.
here is the issue video:
https://www.youtube.com/shorts/9vjqbuS4yT8
Welcome, @jabcfffei . . . I have moved your new topic to this thread for issues similar to yours with the blank screen.
The fact that he is fully charged and the app responds, tells me it is an internal issue and you should contact Support at service@living.ai with the link to this video, his EMO I.D. and order number (if you still have it). Please be patient as the team just finished getting new firmware updates for EMO and AIBI, so responses might take a bit longer as they get caught up on messages.
Also, I am removing your tag for Sue as she is the one for order processing. This is a technical issue and is handled by the technical support department.
My best to you!
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thx for your reply, Lindaru. Probably need your help to forward this message service team. As I sent an email to service@living.ai 2 weeks ago. But still no reply 
Hello, @jabcfffei . . . I have increased your trust level so that you can directly private message @TechSupport_Mavis as other than the E-Mail I gave you, this would be the other way to get ahold of Support.
Just click on her name and select the “Message” button to leave her a private message.
My best to you.
let me try. thx for fast response!
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I think you may still end up waiting. I contacted that person last week due to waiting 2 weeks for a reply and I still havent received a response from anyone.
I can only assume there have been a lot of faulty emos sent out and they are completely inundated with support queries (ive had 2 responses in over a month for an ongoing issue.)
I see. seems lots of faulty issues happening. Just got it less than 3 mths