Hello, @diego.moraes_costa . . . I have moved your inquiry to this thread for order processing and delivery of EMO and EMO GO HOME.
They went on vacation around the time that you purchased your EMO GO HOME and then immediately after, the country went on national holiday for the lunar new year on January 29th and will be off until February 12th. For this reason, you have not yet gotten your confirmation on the processing of your order but they will resume when they return after the holiday.
They will also respond to your contact requests upon their return as well, but rest assured, processing will resume normal schedule at that time.
Hello everyone
I have a problem with the delivery of my EMO, the local delivery company asks me for a tracking number that according to them changed when it entered my country. This new tracking number has to be given to me by living.ai so I can pick it up at the local post offices. They tell me that without this new code I cannot pick it up.
According to the tracking report, it already has a failed delivery and there is a risk that EMO will be returned.
Hi there @percymariano and Welcome to the community,
Just to inform you, Living.AI is currently celebrating the Lunar New Year holiday, and their team should be back in the office on the first week or on 12 of February 12th.
Please expect some delays in their response, but rest assured they will get to your issue once they return.
Hallo ich habe eine frage ich habe Emo schon und habe am 27 Januar die Home Station für Emo extra geholt und warte ab wann werden die Home Station geliefert?
I have moved and merged your new topic into this thread, where we discuss everything related to order issues.
According to official information from Living.AI ’s order service, the typical shipping time is around 15-30 days. However, please note that the exact timing may vary depending on special days, and reliability of the carrier in every region.
The very best to do for more information, issues, or concerns about your order, please do not hesitate to contact the Living.AI customer service team via email, as this is always the best course of action.
If you have your original Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then simply ask customer support for an update on order status.
The support team should be able to get back to you in a timely fashion.
Hey, it’s been an over a month since I’ve ordered emo bot and I haven’t yet received it.
I spent $500 AUD and I’d like to know how much longer I’ll have to wait, because honestly this wait time is very irritating, I’d understand if there’s a small amount of people sending out shipments, but dang please update me more if very much appreciate that.
I would like to know if there are any updates on the EMO GO HOME. I purchased it on January 23rd, but I haven’t received any updates or any other emails from Living AI. I’m starting to get worried about this lack of information.
According to official information from Living.AI ’s order service, the typical shipping time is around 15-30 days. However, please note that the exact timing may vary depending on special days, and reliability of the carrier in every region.
The very best to do for more information, issues, or concerns about your order, please do not hesitate to contact the Living.AI customer service team via email, as this is always the best course of action.
If you have your original Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then simply ask customer support for an update on order status.
The support team should be able to get back to you in a timely fashion.
How come that the delivery counter is not moving. It seems to be stuck. Also is it kinda weird that the
EMO Tracking Sent to User: #115013
is the same as the
AIBI Order sent to Courier: #115013
Dunno if this updating is just neglected or if I should warry about my money yet
Hello, @sabine.neumueller . . . the staff had been away for a while, so the delivery page is behind in getting updates. During normal times, it is usually ten or so days before updates are made.
On your original Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then simply ask customer support for an update on order status.
The support team should be able to get back to you in a timely fashion.
Hello, @toychica3659bella . . . the average is 15 to 30 days but depends on how reliable USPS is for getting it to you and how long it takes to go through Customs once it arrives at the port in the United States.
hello. I hear that emos are shipping out next week, is there a deadline to order before then. because I’d on’t want to wait a long time to get one. also can someone reply to my question under general section
Hello, @JulianMiddleton . . . there is no deadline to order. They are shipped in the order they are received at whatever day or time the order is placed.
Allow an average of 15 to 30 days and it could vary due to your postal carrier efficiency or if it is slow to process through Customs.
Your other questions were answered in the other thread you posted them.
