Hi there @nora.awode
I have moved and merged your new topic into this thread, where we discuss everything related to order issues.
According to official information from Living.AI ’s order service, the typical shipping time is around 15-30 days. However, please note that the exact timing may vary depending on special days, and reliability of the carrier in every region.
The very best to do for more information, issues, or concerns about your order, please do not hesitate to contact the Living.AI customer service team via email, as this is always the best course of action.
EMAIL ADDRESS:
If you have your original Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then simply ask customer support for an update on order status.
The support team should be able to get back to you in a timely fashion.
Goodluck and Best regards