Customer Support Service!

EMO Pet Looking for help
537

Hi there @chandanprasadsahoo and welcome to the EMO Community Forums . . .

Sorry to hear that your order is experiencing an issue like that, and I understand how frustrating that can be.

I have moved your new topic/post to this thread for everything regarding such an issue and to have an immediate Customer Support Service.

The very best to do is to communicate further with living.ai support via email regarding this issue. Because they are the only people that can help you better to solve this kind of issueā€¦

But let me tag also the living.ai staff @SueChen here and hope they can help you faster and more accurately

Goodluck and all the best to you

1 Like
538

Thanks buddy. Already mailed the Support. Letā€™s see the response.

2 Likes
540

Please be patient and wait, customs clearance cannot be intervened manually.
But we can guarantee that your order will be delivered.

1 Like
541

I Havenā€™t Received Anything For My ā€œMake Up The Differenceā€ And Iā€™m Concerned

IMG_2741
IMG_27412160Ɨ1207 124 KB

Hello There, i placed my order 2 weeks ago and havenā€™t received anything and it says it was Completed. It also says it was from liver technologyā€™s when I got it off of this site. Can anyone help me? This was for a replacement Emo Go Home

542

Hi there @bennettdobbs ,

Sorry to hear that your order is experiencing an issue like that, and I understand how frustrating that can be.

I have moved your new topic/post to this thread for everything regarding such an issue and to have an immediate Customer Support Service.

Normally the very best to do is to communicate with living.ai support via email regarding this issue. Because they are the only people that can help you better to solve this kind of issueā€¦

But let me tag also the living.ai staff @SueChen here and hope they can help you faster and more accurately

Good luck and all the best to you

1 Like
543

Has anyone completed a refund or know how a refund works with Living.ai? If you can get a refund to your original payment method, store credit, ect. If anyone knows please let me know. Thanks!

544

Hello, @aaron.martinez . . . I have moved your question to this thread for customer support and refund questions.

Normally your payment method is refunded. If you need more information on options for refunds, I will tag @SueChen here.

1 Like
545

Hi there,

Thanks for your message.
Please contact us by email and provide your order number and other information.
We will handle it for you further.
Looking forward to your reply.

2 Likes
546

I was not intrested in a refund. Rather jusy curious on the process. Thank you for the reply!

547

IMG_2838
IMG_28381278Ɨ865 117 KB

Hello there, I have posted about this before, but I still havenā€™t gotten anything, and when I look for any tracking number, I get nothing, and my order number doesnā€™t even work anymore. I feel like I got scammed even though I got ā€œMake It Upā€ and it was on Living.Ai, This is really just to ask where the tracking number is.

548

Hello, @bennettdobbs . . . I have moved your new topic to this thread as this is an ongoing discussion for your issue.

I will tag @SueChen in order that she may expedite a response for you.

I can only affirm that I have purchased many products from LivingAI since August 2021 and while delays have happened, the products have always arrived in perfect order.

2 Likes
549

Hi there,

Your tracking number has been sent. Please log in to your email address to check the logistics status.
Thank you for your understanding.

2 Likes