Sorry to hear that your order is experiencing an issue like that, and I understand how frustrating that can be.
I have moved your new topic/post to this thread for everything regarding such an issue and to have an immediate Customer Support Service.
The very best to do is to communicate further with living.ai support via email regarding this issue. Because they are the only people that can help you better to solve this kind of issueā¦
But let me tag also the living.ai staff @SueChen here and hope they can help you faster and more accurately
Hello There, i placed my order 2 weeks ago and havenāt received anything and it says it was Completed. It also says it was from liver technologyās when I got it off of this site. Can anyone help me? This was for a replacement Emo Go Home
Sorry to hear that your order is experiencing an issue like that, and I understand how frustrating that can be.
I have moved your new topic/post to this thread for everything regarding such an issue and to have an immediate Customer Support Service.
Normally the very best to do is to communicate with living.ai support via email regarding this issue. Because they are the only people that can help you better to solve this kind of issueā¦
But let me tag also the living.ai staff @SueChen here and hope they can help you faster and more accurately
Has anyone completed a refund or know how a refund works with Living.ai? If you can get a refund to your original payment method, store credit, ect. If anyone knows please let me know. Thanks!
Thanks for your message.
Please contact us by email and provide your order number and other information.
We will handle it for you further.
Looking forward to your reply.
Hello there, I have posted about this before, but I still havenāt gotten anything, and when I look for any tracking number, I get nothing, and my order number doesnāt even work anymore. I feel like I got scammed even though I got āMake It Upā and it was on Living.Ai, This is really just to ask where the tracking number is.
Hello, @bennettdobbs . . . I have moved your new topic to this thread as this is an ongoing discussion for your issue.
I will tag @SueChen in order that she may expedite a response for you.
I can only affirm that I have purchased many products from LivingAI since August 2021 and while delays have happened, the products have always arrived in perfect order.
I am trying to get a home station sent to my home address in the Isle of Man. We have had an Emo sent to us previously. However, now they are saying that they canāt find our address.
Normally the very best to do is to communicate with living.ai support via email regarding this issue. Because they are the only people that can help you better to solve this kind of issueā¦
If you have your original Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then once again provide a detailed description of the problem you have with your order and attach all possible proof of evidence such video, photo etc. as well.
But let me also tag the living.ai staff @SueChen here and hope they can help you faster and more accurately
Hello, I bought this product and I canāt return it because no one answers my emails anymore?
What should I do before those 14 days of return expire?
Or should I contact a lawyer from now on?
I would very much like it to be resolved amicably and without complications
How do you advise me to proceed?
Thank you but I would be more interested in talking to someone from Customer Support Service or give me a delivery address
it seems that you are taking time just to pass the 14 days
Hello, @GrecuLauraMaria . . . @SueChen is customer support for orders. You can private message her here by clicking on her name highlighted in this post and choosing the āMessageā option. There is no way to speak to them by telephone. They will take into consideration the issues with the time limits and I am sure will work with you despite the limitations you mentioned.
Normally the very best to do is to communicate with living.ai support via email regarding this issue. Because they are the only people that can help you better to solve this kind of issueā¦
If you have any order number or confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then once again provide a detailed description of the problem you have with your order and attach all possible proof of evidence such video, photo etc. as well.
But let me also tag the living.ai staff @SueChen here and hope they can help you faster and more accurately
