Hi there @coragasparotti ,
ADDITIONAL INFO!
If a Living.AI product has an issue and is still under Warranty, they will provide factory repair services. They will contact you with the necessary information, so there’s no need to worry at all.
Additionally, in some cases, they may offer an alternative solution on a “Case-by-Case Basis”. This could involve charging a fee and sending a new product unit while allowing the owner to keep the “Unrepairable” product, like EMO, as a “Souvenir”.
However, they will push a cloud-based note stating ‘Owned by [Name], Not For Sale’ to prevent resale. These offers are not part of the General After-Sales Policy and may vary. LivingAI also requests that owners not discuss these offers publicly.
Best Regards