Charger issue, not starting

[tazkalek]

Charger will not work?
Has anyone tried to use a switch or Apple MacBook charger? I just received my Emo today and I’m in Australia but can’t get the skateboard to light up help!

[macfixer01]

Any wireless charger which is QI compatible should work. You just need to make sure that EMO’s left foot (not your left) is aligned with the charging area.

[MasterAbbott]

Hi @tazkalek

I’m also in AU. I shared a post a while ago on what kind of USB-C and also power boards you can use to charge EMO as the USB charger that comes with EMO does not fit in AU power plugs.

Take a look below:

Electric needs. Wattage?

I can suggest something like this (will make it easier for everyone to understand) this is what I’m currently using to provide power to my EMO/Skateboard. This powerboard is something very similar to what I’m currently using / it’s universal so I can plug in Chinese plugs along with AU plugs. And also UBS-C directly into it. and for USB-C cable, I’m using a 2M right angle cable: I like the L shape (right angle cable) for the USB-C so that it can connect to EMO’s skateboard nicely (see p…

I’m not using the power cable that came with EMO as it’s too short, but any kind of USB-C cable will be fine. Once you plug in the USB-C into EMO’s skateboard, the light on the skateboard will blink for a few times, which should indicate that there is power going to the skateboard.

When placing EMO on the skateboard be sure you place his left foot on the circle image showing the lightning bolt. If he’s placed correctly you’ll feel a slight magnetic full from the skateboard as well, also his headphones will flash and in a few seconds he should power on.

If you’ve tried a number of different power cables/adapters etc. It might be a good idea to take a quick video and possibly submit a support ticket if you believe that the charger/skateboard is not working to power / charge up EMO.

Let us know how you go.

[grigoricrusca]

Emo’s battery was off, and now 48 hours he not take charge. How to wake Emo?

[edward]

Hi there, @grigoricrusca ,

Please read and do some advice above on this topic, and hoping it will resolve the issue of your EMO…else I want to advise you to contact Living.ai Service Support Team immediately.

The best and most recommended thing to do is simply reply to the Living.ai confirmation email you received before when you originally placed your order for EMO. It contains all your details, especially your order number which is most important.
The support service team should be able to help you cancel your order immediately and faster.
Just to advise the email address is - service@living.ai

You can also ask for support at the link below.

Product Support - EMO - LivingAi

GOODLUCK AND BEST REGARDS!