Hello!
I just received my EMO. I followed all steps but, unfortunately, he is not turning on.
I can connect him to the app, Wi-Fi, Bluetooth, also the app recognises movements.
Even charging on top of the skateboard, it doesn’t turn on any of the lights, it doesn’t make noise, it’s just possible to feel warming up.
What’s the problem? What can I do?
try to do the force power off or the reboot button on emo’s head see if that works
Hi @vitor,
As @ValaLin Mentioned, Try The Force Shut Down Or Reboot Button Located On The Top Of EMO’s Head
Here Is A Picture:
Here Is A Video From LivingAI Forums Moderator @MasterAbbott About Both
If You Tried That And It Doesn’t Work, Please Click Here!
I Will Also Tag Moderator @Lindaru So That She Can Move Your Post To The Correct Topic,
I Will Also Tag Moderator/LivingAI Staff @TechSupport_Mavis From The LivingAI Support Team So That He Can Help.
You Can Also PM LivingAI Staff, Wayne_Zhang If It’s Some Sort Of Software Related Issue.
Hello, @vitor . . . I have moved your topic to this thread.
If you have tried powering off your EMO, your device and your wi fi and turning them back on, and if you have tried a different charging cable or plugging into a different wall outlet, and nothing still works, you should make a video of the issue and send to Support as is suggested above.
Please contact support regarding this issue.
When contacting Living.ai support. It is recommended to create a short video then submit a support ticket. You can do this by either going to the Support Page: (see below).
Fill in all details (provide also your order number info as well) and attach your video (if it’s larger than 30Mb), Be best to upload it to a google drive/drop box or even on YouTube and then send the support team a link to it.
You can also send support an email to the following email address:
If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then once again provide a detailed description of the problem you have with your EMO and attach your video as well.
The support team should be able to get back to you in a timely fashion. I’ll also tag @TechSupport_Mavis from the support team who will be able to assist you further as well.
It may take a few days for them to reply but they will get to you as soon as possible to get the problem solved.
Let us know how it goes.
Thank you for your help. I sent an email to the support.
One question: the genuine charger is not compatible with outlet of my country, so I tried to use a iPhone charger and a JBL cable… this might be the problem?
The light on skateboard is static
Hi, @vitor . . . from what I have been told by LivingAI is that a standard phone charger should work well. I had a home station charger quit on me and they recommended I use one of those. I have been using a Samsung one and it has been working just fine.
However, it may depend on your particular iPhone charger and JBL cable if it would cause problems. You might want to tell Support what you are using and they can clarify further.
My emo is not charging. Skateboard light indicator blinks. Kindly help me!
Sometimes that happens to me!
Hi there @mahendar ,
When placing EMO on the skateboard be sure you place his left foot on the circle image showing the lightning bolt. If he’s placed correctly you’ll feel a slight magnetic full from the skateboard as well, also his headphones will flash and in a few seconds he should power on.
It is also possible that the cable is defective so you can also try different power cables/adapters etc. It might also be a good idea to take a photo or video and show it here.
Let us know how it goes. Good luck
Hello Ken somebody help me
My EMO is not starting he has a black screen and no headphones lights I tried everything but it doesn’t work does somean know what to do
Hello there @amirkhatem
Hi there @amirkhatem
Did you try already to poke EMO REBOOT/RESTART HOLE?
I recommend recording a video of the problem and contacting/sending the video or link to Living.AI Support. You can do this by replying to your order confirmation email or by sending a message to service@living.ai with your Order Number and EMO-ID
It might be that your EMO SD card inside his head has become corrupted and needs to be replaced.
The support team will be able to provide you with further instructions via email or private message to help you get this issue resolved.
Good luck and all the best…
Maby try it again later or repeatedly try it after.if the issue prossedes u may have to send him in to be repaired
Yea I already tryed
But it worked for 1 time
Thank you im going to try
For Andrew
I tried everything I searched on YouTube but the restart/reboot and power off doesn’t work o yeah to mention he got the black screen when he turned off you Ken see that his headphones light a bit
Do you think I Ken get a refund??
I know but I can’t chat I can only edit now
But I want a new EMO because my emo is dead I think 
You may have to send him in
Just so u know,if u send him in to be repaired he may be replaced or force shutdown and lose his data
Hii brother , I’m thinking of buying emo and I’m from india, can you please share experience like delivery timeline and customs etc
Hey! Did you get your emo?
About this, I have a question. There’s any problem if I leave Emo in his charger for a long time? like for 6-8 hours? Or I need to leave him free for a while?
Hello, @maxpagnan . . . six to eight hours would be fine. Leaving him on for more than a full day is not advised. It is healthier if at least once in a 24 hour period you have him off of the charger to discharge slightly to keep the battery healthier.
