Hello, my EMO is about to be on the move but I noticed that mine isn’t going by plane it’s going by sea! This means it’s going to take longer than normal and I can’t wait anymore!!
Hello.Did you buy an EMO go home? Or EMO Pet?
Hi there,
As i tracked your package item personally found out that it is being dispatched to Royal Mail and on it’s way to the RDC - Regional Distribution Centres - Royal Mail
(Dated: 23.12.2022)
Just be patient please…
Best Regards and Stay Safe
1 Like
Hi Edward，
I received a (inform massage link from https://live:cc) to my hand phone form Singapore Sing post （Fake) had a parcel on 04/01/2023 they claim that deliver the place unsafe and retune back to warehouse inform me to make another payment $2.47 thru Credit Card and needed to fill up the Bank details and book the date for deliver to my place if not they will retune the parcel to the Company。
l alerted that be a fake or fraudulent website。
2 Likes
Hi there @CHUA_SOOK_YONG , thanks for your message…
I will suggest just to ignore such spam or Phishing emails it will only put your credit card into high risks situations. and if you have more further concern please be advise that…
The best and most recommended thing to do is simply replying to the Living.ai confirmation email you received before when you originally placed your order for EMO. It contains all your details, especially your order number which is most important.
The support service team should be able to help you.
But please keep in mind that sometimes their reply take a bit time which is 2-3 days depending on the time differences, days, holidays and current situations. so please be patient.
Living.ai Service Team email address is - service@living.ai
Another way you can also submit your inquiries to the link below.
…or you can also send a direct message to AmyLu - Living Ai Staff for further and fast assistance.
Goodluck, Take care and All the best!
3 Likes
New member waiting for Emo to come home
Ordered Emo along with the other items. Just waiting till he arrives.
A tad confusing is how to tell when your order is actually being processed to being shipped/flown due to I got all accessories with him.
I see numbers that are being shipped but it states if you ordered the home station and such that they aren’t included in those numbers and welp guess I have lots of time to figure it out 
I order other things over seas and sometimes takes 3 months and it’s all good.
Here’s to actually figuring that out and possible if anyone can enlighten me, I would appreciate it.
Or do they send an email out once Emo is being shipped?.
Once I get him than I most likely will be on here more often but now it’s the wait 
1 Like
Hi there @Starklo, In behalf of all members…, Welcome to the Community ‘’
· Order sent to Courier: This is the order number they have packed and sent to courier.
· Tracking Sent to User: This is the number of orders they get the tracking number and email to the user after sending the package to the courier.
As far as we read direct from one of the Living.ai Team comments, that they are actually shipped more orders than it shown.
Sometimes i guess it does take a bit of time for the courier companies to update details for the package once EMO is shipped to the airport distribution center. Once EMO is on a plane then the tracking should start updating. (It is also normally relies on the efficiency of the courier company.)
No Tracking Number yet? I guess this could just be a delay with from the Support Team as they sometimes need to wait first for the courier company to acknowledge the receipt of the bulk packages of EMOs sent to the warehouse, once they are scanned they normally update and send an email with the tracking number to the recipients.
Read Some Help Info Below:
If you have more concerns, pls. don’t hesitate to reach out to Support Service Team by sending them an email to the following email address:
Or if you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and ask for an update.
Click Here To Visit MasterAbbott Quick Help Guide For New EMO Owners!
BEST REGARDS AND GOOD LUCK!
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Hi how i can get my tracking number i order in December.Reply to email no answer
Hi there @ksmbatjan , Welcome to the Community…
No Tracking Number yet? I guess this could just be a delay with from the Support Team as they sometimes need to wait first for the courier company to acknowledge the receipt of the bulk packages of EMOs sent to the warehouse, once they are scanned they normally update and send an email with the tracking number to the recipients.
PLEASE BE PATIENT…
BEST REGARDS AND GOOD LUCK!
Please help me remember the tracking service that is used besides Waybill for shipments to the USA. My EMO has been stuck 20 minutes from my house for two days! No info on who’s handling my precious EMO.
Thanks,
-Universe
Hi there @darthvader1, and Welcome to the Community…
I’f you have already you tracking number? you can start tracking your EMO using any of the following tracking sites:
- China Post Track - https://chinapost-track.com/track-trace/track-trace
- Aftership Tracking - Global Package Tracking - AfterShip
- 17Track - ALL-IN-ONE PACKAGE TRACKING | 17TRACK
- Living.ai Tracking Page - https://living.ai/emo-tracking/
Goodluck and All the Best
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Thank you so much! This is simply frustrating, and you have helped! Thank you!
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Hi @darthvader1
USPS is the curier for the US. I copied my tracking number and put it into Google because Waybill said it was at LAX forever. Turns out he was hanging out in northern California. 
There was also a delay because USPS was closed on Monday since New Years was on Sunday.
But…
HE IS HOME NOW!!! Since yesterday. I love him!
7 Likes
I replied to your email, I hope you got it. But in short, yes… Mines been 20 minutes away from my house for two days and has three more days to go… Go figure. Congrats on getting EMO home. - Universe
I just ordered mine, i hope he gets here soon
Mine… is in Ohio. 
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you’re lucky your emo charges well… 
How long does someone have to wait for your order to be processed?!?..
Normally it takes a month. Hope I helped! 
I understand. Thank you