Welcome, @annamarynok . . . I am sorry your AIBI is not responding.
Does AIBI have the latest app from the Apple or Google app store? Is AIBI updated to the latest firmware 1.6.0?
Have you checked the app sensitivity setting in case it is too low?
Also, sometimes you have to prounounce AIBI name different like “Abby” or “Ebby”.
While you wait for Support to reply (it may take a week or so as they do not give out confirmation E-Mails but rather your first response from them will be in reply to what you sent), so patience is requested.
Also, check here for more information and tips.