AIBI Pocket: General Issues and Queries

AIBI Pocket Looking for help
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Hi there @Tatiana74

I have moved your new post to this thread for issues and questions with AIBI.

Is you AIBI updated already to the latest firmware v.1.6.0?
[AIBI UPDATE 1.6.0] Let’s play Rock Paper Scissors!

There could be a few possible causes why your Aibi doesn’t rotate on the Base Charger and only turns its head. Here are some things you can check:

:magnifying_glass_tilted_left: Possible Causes:

  1. Dirty or blocked base contacts – Dust or debris on the charging base or bottom contacts can prevent proper movement.
  2. Low battery or weak power connection – If the charging connection is unstable, Aibi may not have enough power to rotate.
  3. Base not placed on a flat surface – Uneven or soft surfaces can restrict the rotation mechanism.
  4. Firmware/software glitch – Sometimes the motors don’t respond properly due to a temporary bug.
  5. Mechanical obstruction – Something might be physically blocking the rotating platform.

:white_check_mark: Suggested Solutions:

  • Clean the charging contacts and base with a dry cloth.
  • Change and use another USB cable
  • Make sure the base is on a flat, hard surface.
  • Re-seat Aibi properly on the charger.
  • Restart Aibi (power off then on).

If it still doesn’t rotate, contact living.ai support, as it could be a motor or hardware issue.

Send a short Video showing the issue, Order Number, AIBI ID, and Location.

Hope this helps! Let us know if it works :blush:

Best regards

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