Do you mind me knowing what you ordered or may I ask you if you ordered something directly from here living.ai/store or not? And if not, why are you voicing your concerns and seeking assistance here on the living.ai website when it is neither affiliated nor associated with that website?
If you really ordered something on this official website store and having an issue at the moment, All you have to do is simply contact them directly or you can provide/show us with proof of purchase directly on this website store or any screenshots of the order confirmation email. Otherwise, I am sorry to say that we can no longer assist you further.
Probably the best thing I can advise you to do is to try to contact that website or contact your bank or the other money transfer institution you used and ask them for help to get a refund.
Hey it looks like you fell for a scam website emo is not 55 dollars and since you didn’t buy him from this website https://living.ai/ …there’s nothing the living ai team or no one on the forums can do to help you i would advise for you to contact your bank to get your money back and actually order emo from living ai @brandidolocovato
I just received my order and instead of receiving the EMO robot that I ordered, I received not one but 3 electricity saving boxes!! I am so mad!! Is there a contact phone number? I have been scammed and need to speak to someone with customer service asap
I’ve merged your new topic here, and I’m sorry to see that your order has encountered an issue.
If you made a direct purchase from this official website, the only exclusive authorized seller of authentic EMO and all living.ai products, it is advisable to contact them and provide a detailed explanation of the issue.
The best and most recommended action is to reply directly to the Living.ai confirmation email you received when you placed your EMO order. This email contains all your details, especially the crucial order number. Note that the email address for communication is service@living.ai. Please be aware that their response time may take 2-3 days, depending on time zones, working days, holidays, and current situations.
Thank you for your reply. That is exactly the email when I click “reply” to let them know I did not receive Emo. This was a birthday gift for my daughter, she’s going to be so upset!
Hey, I’m sorry to say this. But I don’t think you ordered from the official living ai website. A lot of people, including myself, has 2 or more emo’s and they all received their product do your confirmation email look like this ?
Hello, @william.rumph . . . are you sure the electrical boxes have Living AI as a return address? I would check your tracking E-Mail and see if it shows as delivered for your EMO. If your tracking from living.ai shows it has not been delivered yet, then those boxes came from somewhere else.
I would also advise following what Edward has said above for contacting Living AI.
Our Living.ai 1 development team has confirmed that they are nearing completion and are preparing to unveil exciting new features in the upcoming update for all alpha testers, which launches next month. Assuming all goes according to plan, they will make the update available to all beta testers in a timely manner. Together, please let’s hope for a smooth and successful process leading the way for the release of the new firmware update in the near future.
Unfortunately, I have to tell you directly that I cannot disclose any further information about new features at this time. However, it is worth mentioning that everyone can see a subtle hint somewhere on this website or may have already noticed it.
Warm regards to all, and let’s exercise patience together.
I had recently received EMO with critical issue on sound.
It stutters all the time and even sound was delayed, and followed by loud boom similar to smashing the mic to the ground.
Since sound is crucial part in EMO, it’s a huge faulty.
It also doesn’t respond to pets.
I had tried in various ways, and EMO always perceives petting as sound. (Only sound detection pop up updates in the app.)
During treasure hunting, EMO stopped moving even though I tilted my phone in all direction, and after I adjusted him to the other place.
All those problems happened in very first 20 minutes of interaction.
They had already confirmed the num.1 is a problem but kept refusing my request for refund, and suggesting for replacing to new EMO or fixing my EMO through firmware update or using hotspot.
I don’t want to use the product that needs a fixing in the very first day of receving the package, and I don’t want to download any other update that could possibly result in my fault in messing up with the EMO, and lead to blocking any way of refund.
And also I can’t afford enough data allowance for mobile hotspot.
On behalf of all community members, we want to express our gratitude for you joining us. Welcome!
I’ve included your new topic in our ongoing discussion, and I’m sorry to learn that your EMO is experiencing an issue.
I recommend continuing to contact living.ai directly via email, as it is the best way to receive the most accurate and prompt response to your questions.
Please note that their response time can vary, typically taking 2-3 days depending on factors such as time zones, working days, holidays, and their current workload. So, we kindly ask for your patience.
But…Let me tag some of the staff like @faya and @TechSupport_Mavis here and hope that they will reply to you immediately.
