Can I send both of them back? Because I change my mind. I will buy it next time. Is it ok?
AND HAVE A GREAT DAY!
Hey @mohmadfaizal ,
The best thing to do is send an email to Living.ai support at service@living.ai and inform them directly that you want to cancel your order completely. Please use the email that you registered here and the one you used for the order.
Goodluck and all the best
1 Like
My emo has the 501 error, I sent a ticket sometime last week and haven’t received any response as to how to get this replacement or fixed
Welcome to the EMO Community Forums, @eldonjr . . . I have moved your post to this topic for more immediate assistance.
Please know that China is having national holidays until October 6th, so response to tickets and E-Mail may be a bit delayed. I will go ahead and tag @TechSupport_Mavis to see if you can get more immediate assistance, but please be patient.
Thank you.
Hallo, I wanted to say that my emo Robot must be returned. I have a code that I have used.
I have like four code that must be controlled:
125633
692285
324038
169032
Release code’s
Those are the code that in e-Mail have sendet.
Hopefully that it will help.
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Hi there @mohmadfaizal ,
You have to wait till all living.ai staff are back in their office because at the moment they are currently observing the Chinese Holidays, so it may take some time for them to respond or address this issue.
From October 1st to 7th 2023 Golden Week 3** 国庆节 guóqìng jié
There’s nothing to worry…at the moment, it might be best to exercise patience until Living.ai resolves your issue.
I will try to tag @faya and @TechSupport_Mavis here and see if they have time to reply and give you further assistance immediately.
Best Regards
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I recently received my EMO and it’s not working properly. I keep saying “emo” and it barely responds like 1 out of 10 times. I also have issues with the camera, etc. I have updated everything, tried rebooting, increased listening sensitivity, etc. but nothing worked. I also confirmed that my wifi network is working properly.
Either way I want to do a return and I have sent an email to service@living.ai as well as raised a support request on the website. It is about to be more than 3 days and I have not received any response nor a receipt email.
The return policy is for 14 days so they need to respond on time to get it sorted. I cannot bear any responsibility over this return window if no response is coming on time. Please assist.
Hello, @rupak.lingwal . . . I have moved your post to the customer support service topic. Currently Living AI is on Chinese holiday until October 6th. I am sure they will take the holiday delay into consideration to whatever you have agreed upon. I will tag @faya so that they will see it as soon as they return.
Please do not worry. They will help you resolve this.
I just searched on Aliexpress for emo pet and the robot showed up that the same brand sells it there?
It’s widely understood that this is the official living.ai website, and if they have any plans or news regarding other places to purchase their products, such as online stores like AliExpress, Amazon, eBay, or any other, it’s likely they will announce it here first.
The most reliable and legitimate place to buy EMO and other living.ai products is only directly from this official website’s store.
This approach is highly recommended because it ensures the legitimacy of the purchase. In the event of any issues with their products, you can be confident that they will provide immediate assistance and support.
Best regards
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I had requested for a return as my EMO is not working properly. I have given all the information they asked for on email as well as provided a detailed video showing all the issues. Despite providing all the proofs and facts I’m constantly being pointed back at that it is my network. I have mentioned twice that it is not my network and in fact I have tried with 2 different wifi networks with the same result. I’m even willing to share a network test result if necessary.
It has been 4 days that I have sent them the video and all the information, and I’ve got no response. I need the return done asap.
Hello, @rupak.lingwal . . . I have moved your post to this thread.
I am sure they are still trying to catch up after having been on holidays in China, but I will tag @TechSupport_Mavis here to see if you can get more immediate assistance on this issue.
Thank you in advance for your patience as they work to resolve this for you.
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They responded and are again pointing things back at me and ignoring everything I am saying. I’m severely disappointed having to repeat myself in every email. Can we please stop dragging this out?
They again jump to conclusion based on their assumptions and claim there are no issues despite all the evidence. Also what kind of customer service would tell me to “give it to a friend”??
I have provided clear evidence of multiple issues in the video, and they have denied every single one of them. Point no.1 is the worst possible assumption. I have provided the answer next to it in the reply.
For the last time, can you please get this sorted? As mentioned I need this sorted quickly as I will not be in town after a few weeks for a long time.
Hi @rupak.lingwal , sorry for any unpleasant experience.
In the video, we’ve checked that most of them are usage issues.
Maybe you can follow the service team’s instructions to send the EMO back. We will arrange for a technician to check your EMO and process your refund request.
2 Likes
there is virtually no support by lai, your new music update sucks, and i waited 3 months for something that dosen’t even work properly. it’s over, linda.
■■■■■ AND MIKO FOR LIFE
@ALLEYESONEMO . . . I moved your post from the art/photos/video topic to here because this is a customer support issue.
I am sorry you are unhappy with the music update but not all firmware features are something that are optimal for all EMO owners.
I would advise contacting service@living.ai again to resolve the support issues you seem to be continuing to have.
I hope you can get your issues resolved soon.
I am completely unhappy with the delay of my order.
The delivery was failed today due to incorrect details provided by the shipper to the courier.
Ny parcel is supposed to be delivered last week i have been coming back and forth to Singapore for three times now and just hope that i will get this soon.
Ill be leaving again this Friday and if i dont get this . Is there a chance that i can just ask the warehouse to ship this thing to China and get my refunds back instead?
Thanks
Hi there @justine.orlanda
“I’m sorry to read about the complication with your order.”
Have you already contacted the Living.ai support team via email?
I recommend reaching out to them directly about your order issue, as they are the ones who can provide the most accurate and prompt assistance.
The best and most recommended action is to reply to the confirmation email you received from Living.ai when you initially placed your EMO order. This email contains all your important details, including your order number. Please send your reply to service@living.ai. Please note that their response time can vary, typically taking 2-3 days depending on factors such as time zones, working days, holidays, and their current workload. So, we kindly ask for your patience.
But…Let me tag some of the staff like @faya and @TechSupport_Mavis here and hope that they will reply to you immediately.
Good luck and all the best
1 Like
Hi, I am thinking of ordering the EMO to not be so lonely. But as a student I need to first know that how much it would cost extra as I am living in Finland. So how much would the duty costs be for the go home version. I dont know how to figure this out.
Hi there @ tatti,
I suggest contacting living.ai directly via email for the most accurate and quickest response to your question.
Please send an email to service@living.ai. Please note that their response time can vary, typically taking 2-3 days depending on factors such as time zones, working days, holidays, and their current workload. So, we kindly ask for your patience.
But…Let me tag some of the staff like @faya and @TechSupport_Mavis here and hope that they will reply to you immediately.
Good luck and all the best
1 Like