Hi there @sherryk87 ,
You should receive your Order Confirmation by this week, You can check also your order status by going to the right button above to view your order number too.
Website>Account>Orders
Another way is to contact living.ai via email service@living.ai
but let me tag @AmyLU who can give you further assistance.
Good luck and All the best Sherry…
If you don’t mind at all…kindly please go to the link below.
Welcome, Please Introduce Yourself Here!