Hi @jmontoya30
This is certainly affecting other EMO owners as well. It might be related to EMO having trouble trying to understand certain tones/pitches of specific EMO owners. I too have some members of my household who can’t get EMO to respond to them as well.
Living.ai have opened a Wake-Up training page that will allow you to submit your voice so that it can better understand you when you are calling out to him. You can see a post related to this (as info) and a link to Wake-Up training page as well.
At this time, we are hoping that Living.ai are able to apply/update EMO so that he can respond to as many voices/pitches/tones as possible when we call out to him.